APPLICATION SUPPORT AND CONFIGURATION SPECIALIST (REMOTE)

Salary:  $70,000 - $80,000

Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations. Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development. We are committed to building robust IT infrastructures, driving digital transformation, and much more. 

Position Summary

Levy is seeking a detail-orientated and service-focused Application Support & Configuration Specialist to support the configuration, administration, and ongoing operation of the enterprise suites and catering applications. The role partners closely with the Premium Business and location teams to configure F&B menus, maintain application data, administer user access and provide day-to-day application support across the organization.  The ASC Specialist will ensure menus, users, roles and system settings are accurately established and maintained in accordance with business requirements and configuration standards.  

The specialist will ensure menus, users, roles, permissions, financial details, legal language, and system settings are accurately established and maintained in accordance with business requirements, operational timelines, and enterprise configuration standards. This role also partners with Product to support enhancements, testing, issue resolution, and continuous process improvement.

Duties and Responsibilities

• Provide timely Level 1 and Level 2 support for application questions, menu configuration requests, user access inquiries, and system issues.
• Build and maintain accurate F&B menus and related application configurations across Suites and Catering venues.
• Maintain consistent enterprise configuration standards across menu, item, pricing, financial, legal, and operational data.
• Manage application content and data updates, including menu items, descriptions, pricing, service charges, financial information, and required legal language.
• Coordinate seasonal planning timelines, submission deadlines, intake processes, and configuration readiness activities.
• Review and validate menu submissions for completeness, accuracy, and compliance with established standards.
• Facilitate process training and provide guidance to location operators and business users through applicable communication and training channels.
• Provision and maintain user accounts, roles, and permissions in accordance with access standards and business requirements.
• Support recurring access reviews and audits to help ensure appropriate and compliant system access.
• Troubleshoot application defects and configuration issues, document findings, and coordinate communication and resolution with impacted users.

Qualifications

• Two to three experience supporting POS, catering, hospitality, FUB or enterprise application software
• Experience with menu planning, F&B operations, hospitality technology, or application configuration preferred.
• Associate or bachelor’s degree in information systems, hospitality, business or related field; equivalent professional experience may be considered.
• Strong customer service orientation and a user-focused approach to application support.
• Highly organized, detail-orientated and able to manage multiple priorities and deadlines.
• Ability to work independently while collaborating effectively with business, location and product teams.
• Strong written and verbal communication skills, including the ability to facilitate training and explain configuration concepts in clear business language.
• Proficient in Microsoft Office suite of products

 Apply to Compass Group today!

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Compass Technology maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be p formed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ 

Req ID:  1581685

Compass Technology

Bankston B Williams