Lease & Escrow Deposit Specialist (Banking) - Dime Escrow Express

Summary: Dime Commercial Bank (Dime) is currently hiring for a Lease & Escrow Deposit Specialist (Banking) (Dime Escrow Express Department) at its Headquarters in Hauppauge, Long Island. The Lease & Escrow Deposit Specialist will be responsible for providing support directly to our Dime Escrow Deposit clients as well as supporting the Branch and Private Banking Teams. The role also acts as a contact to assist branch staff and Private Banking teams in onboarding new client relationships, responding to operations questions and issues, and ensuring consistent bank-wide adherence to policies, procedures, and regulations through a combination of procedure authoring/revising and monitoring. Applicants should have good customer service skills, retail branch banking/retail operations experience, and familiarity with teller systems.

Salary commensurate with experience, ranging from $50,000 to $60,000 annually. The exact compensation may vary based on relevant experience, skills, education, training, licensure and certifications, and location.

All applicants must attach a recent resume. This is not a remote role.

Responsibilities:

• Assist with creating new Escrow Account set-ups for Landlord/Tenant, 1031 Exchange, Attorney Escrow, Real Estate Management.
• Assist with Daily Transaction Processing.
• Assist and participate with Escrow support to bankers and clients directly.
• Assist with Manual Interest Calculations.
• Participate with Escrow Services application demonstrations to bankers and clients.
• Process Branch and Private Banking Service Desk Requests.
• Monitor Branch Service Desk ticketing system and assist branches and Private Banking with product knowledge.
• Write and modify procedures to provide instructions and create efficiencies.
• Act as a resource for Branch and Private Banking network in resolving operational problems. Identify patterns in recurring problems and recommend procedural revisions and/or training issues.
• Act as primary to perform File Maintenance review for Branch Operations staff.
• Provide support to Vault Services.
• Perform other duties as assigned.

Qualifications:

• College degree preferred or a combination of education and experience.

• Minimum 2 years’ banking experience required.
• Experience and knowledge of banking regulations.

• Self-starter with demonstrated ability to work both independently and efficiently.
• Outstanding time management skills and interpersonal skills.
• Ability to work at all levels within the organization.
• Possess excellent oral and written communication skills.
• Must be organized and detail-oriented and exhibit flexibility and willingness to work at a rapid pace.
• Excellent critical thinking and problem-solving skills.
• Proficiency in Microsoft Office and various banking third-party platforms.

• Must be able to find a high-volume, dynamic, and team-focused environment engaging.