Supervisor, IKC Operations

Posting Date

We have a great opportunity for an Operations Supervisor! The ideal candidate accomplishes company objectives by supervising the daily operations of a team of Customer Service Specialists and Medical Administrative Assistants.

LOCATION: REMOTE

ESSENTIAL FUNCTIONS:

• Provide day-to-day supervision to the Customer Service and Administrative Team
• Organize, monitor, evaluate, and manage workflow
• Provide work direction
• Conduct formal and ad hoc training
• Develop and foster a positive, fulfilling work environment
• Manage all teammate employment activity such as hiring, promoting, job performance, and disciplinary actions with appropriate approvals as required
• Address teammate relations issues appropriately, and in a timely manner
• Facilitates teammate development (PDRs, coaching, mentoring, training); collaborates with direct reports to create professional development goals
• Knows, understands, and follows teammate guidelines, employment policies, and department or company procedures
• Knows and understands basic wage & hour laws, federal, state, and local laws and regulations
• Review and approve time for non-exempt direct reports
• Track overtime, attendance and PTO
• Attend and/or lead team meetings, phone conferences and trainings as needed
• Other duties as assigned

QUALIFICATIONS:

• 2-4 years’ experience operations management
• Minimum 1-2 years’ experience in leadership
• High school diploma or equivalency

The Integrated Kidney Care division of DaVita Kidney Care, is at the center of DaVita’s strategy for the future and our commitment to provide integrated care to one of the most medically complex patient populations in the US.  Our more than 600 dedicated nurses, care coordinators, nurse practitioners (NPs) and business professionals integrate and manage care for more than 20,000 patients with late-stage chronic kidney disease (CKD) and end stage renal disease (ESRD) across the US each month. 

We’ve proven that integrating care achieves the triple aim of improved patient quality of life, better outcomes and lower total cost of care. What sets VillageHealth apart is that we not only provide great care management but we start with our heart with our patients and each other. We focus on creating both a great experience for our patients and a special place to work for our teammates. 

We’re on a mission to revolutionize kidney care, with a vision of making integrated care the standard of care for all renal patients.  To help us achieve our vision, we’re investing extensively in developing both our model of care and our team.  

What We’ll Provide

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

· Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

· Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

· Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform Star Learning.

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At DaVita, we strive to be a community first and a company second.  We want all teammates to experience DaVita as "a place where I belong."  Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.  You will not be penalized for redacting or removing this information.