Who We Are
Join a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
Provide a central resource for fraud-tool escalations, identity-review support, property-owner notification responses, technical issue triage, and urgent mitigation coordination across relevant business units and operating teams. Provides front line support and works closely with other teams to complete in-depth investigations and support, wire and defalcation mitigation workflow. Assist users with identity and fraud tools, escalating issues and concerns to the appropriate party for resolution. Investigators research, gather and document facts while existing authorized underwriters, counsel, escrow leaders, and business decision-makers retain their authority. Seasoned Investigator managing a wide range of complex and diverse investigations. Develops creative solutions and influences outcomes and processes.
What You'll Do:
- Assign/prioritize matters by urgency, impact, complexity, and capacity.
- Review case completeness, investigative quality, documentation, and escalation.
- Coach team members through review, feedback, onboarding, and training.
- Handle high-risk matters and coordinate enterprise response.
- Coordinate fraud operations, business units, agents, escrow, technology, underwriting, legal, and management.
- Monitor service, backlog, quality, tool issues, trends; report recommendations.
- Maintain procedures, escalation paths, and quality standards; reinforce privacy/ security/ records/ evidence requirements.
- Additional duties consistent with the role.
What You'll Bring:
- High school diploma or equivalent; associate or bachelor’s degree in criminal justice, business, finance, information systems, or a related field preferred
- At least 5 years in fraud investigation or operations.
- Experience coaching, reviewing work, coordinating workflow, or senior fraud support.
- Real estate, title, escrow, settlement, mortgage, or property transaction experience
- CFE certification or active progress toward certification preferred.
- Fraud-tool, identity, quality, or case system experience.
- Excellent organizational and project management skills
- Standard MS skill set including email, spreadsheets, case-management tools, and web-based applications.
- Knowledge of fraud indicators, identity patterns, evidence documentation, and escalation.
- Strong written and verbal communication skills, including the ability to speak with people who may be worried, frustrated, or reporting possible identity misuse.
- Analytical skills to determine root cause of complex problems and apply creative and effective solutions
- Ability to analyze a situation, interview, formulate questions, and probe for deeper knowledge/ understanding
- Experience supporting agents, escrow teams, consumers, or other external business partners.
- Familiarity with seller impersonation, business email compromise, wire fraud, identity theft, or other fraud affecting real estate transactions.
- Experience troubleshooting fraud-prevention or identity-verification tools and coordinating issues with technical support teams.
Pay Range: $85,000.00 - $113,300.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
