Customs Brokerage Operations Coordinator

Customs Brokerage Operations Coordinator

Location: Colombia
Work Mode: Remote
Employment Type: Full-Time
Target Start Date: October 19, 2026
Monthly Salary: COP 3,500,000 – 5,000,000
Minimum Experience: 2 years

Job Description

Our client is seeking a Customs Brokerage Operations Coordinator based in Colombia to provide administrative and operational support to its U.S. customs brokerage team.

This is a fully remote position supporting day-to-day import operations, shipment documentation, client onboarding, reporting, and other brokerage support activities. The successful candidate will help ensure that shipment records are accurate, documentation is complete, and operational deadlines are met while working under the direction and supervision of the U.S. customs brokerage team.

Key Responsibilities

• Open, organize, and maintain customs brokerage shipment files, ensuring all required documentation is available.

• Review commercial invoices, packing lists, bills of lading, arrival notices, and other shipping documents for completeness and accuracy.

• Organize and prepare document packages for review and submission by the U.S. brokerage team.

• Maintain internal tracking spreadsheets, reports, and shipment records.

• Assist with billing activities and administrative follow-up for completed shipments.

• Support client onboarding by collecting and organizing documentation related to bonds, importer information, and other required forms.

• Monitor customs bond renewal dates, communicate routine renewal instructions to surety companies, and follow up on renewal status.

• Follow up with customers, vendors, carriers, and internal teams to obtain missing documents or information.

• Maintain accurate records and escalate discrepancies, documentation issues, and compliance questions to the appropriate U.S. team member.

Required Qualifications

• Minimum of 2 years of experience in customs brokerage, freight forwarding, international logistics, or import operations.

• Strong English communication skills, both written and verbal.

• Excellent attention to detail and the ability to handle shipping and customs documentation accurately.

• Proficiency in Microsoft Excel, Outlook/email, PDF documents, and web-based logistics systems.

• Ability to manage multiple shipments, competing priorities, and deadlines simultaneously.

• Reliable internet connection and ability to work remotely during U.S. Eastern Time business hours.

Preferred Qualifications

• Experience supporting U.S. customs brokerage operations.

• Familiarity with commercial invoices, packing lists, bills of lading, CBP entry documentation, powers of attorney (POAs), customs bonds, and importer onboarding.

• Experience with Magaya, ACELYNK, or other customs brokerage or freight forwarding systems.

• Familiarity with CBP systems such as the Automated Commercial Environment (ACE) and Document Image System (Client).

• Experience working for a business process outsourcing (BPO) company or remotely supporting a U.S.-based logistics organization.

Important Role Details

This is a support and coordination role performed under the direction and supervision of the U.S. customs brokerage team. The employee will not independently make decisions requiring customs compliance judgment, including HTS classification, customs valuation, duty rates, admissibility, or customs bond requirements.