Senior Director, Aftermarket Channel-North America

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Senior Director, North America Aftermarket Channel

Lead Gogo's North American aftermarket channel strategy by developing high-performing partnerships and teams that accelerate growth across business aviation.

At Gogo, we're transforming how people connect in the sky through innovative connectivity and communications solutions for business aviation. Our aftermarket channel ecosystem plays a critical role in helping customers adopt, install, and maximize the value of Gogo technologies across aircraft worldwide.

As our Senior Director, Aftermarket Channel-North America, you'll lead a team of Aftermarket Channel Managers and drive the growth strategy across OEM, MRO, dealer, and strategic partner networks throughout North America. You'll work closely with Sales, Product Management, Engineering, Marketing, Customer Operations, and Finance to expand partner performance, grow recurring revenue, increase installation capacity, and strengthen customer success.

If you're someone who excels at developing people, building trusted relationships, and translating strategy into measurable business results, we'd love to meet you.

What You'll Do

• Lead and develop a high-performing team of Aftermarket Channel Managers focused on accelerating partner growth and customer success across North America
• Drive channel strategies that increase hardware sales, recurring service revenue, and partner-generated bookings
• Partner with OEMs, MROs, dealers, and strategic industry partners to expand market penetration and strengthen business relationships
• Lead annual business planning, forecasting, pipeline management, and revenue attainment activities across the channel organization
• Build executive-level relationships with key partners and serve as the senior escalation point for strategic opportunities and challenges
• Develop programs that improve installation capacity, technical proficiency, certification adoption, and sales effectiveness throughout the partner ecosystem
• Identify opportunities to improve partner productivity, operational efficiency, profitability, and market coverage
• Collaborate with Sales, Product, Engineering, Marketing, Customer Operations, and Finance to ensure alignment on priorities, product launches, customer adoption initiatives, and growth objectives
• Advocate for partner and customer requirements throughout the product lifecycle to improve overall customer experience and satisfaction
• Contribute to Gogo's long-term growth strategy by expanding market presence and increasing adoption of Gogo products and services

What You'll Bring

• Bachelor's Degree in Business, Engineering, Aviation, or a related field, or equivalent practical experience
• 15+ years of leadership experience in channel sales, business development, aviation services, aerospace technology, connectivity, or related industries
• Demonstrated success leading high-performing sales, channel, or business development organizations
• Experience managing complex partner ecosystems consisting of OEMs, MROs, dealers, and aviation service providers
• Proven ability to drive revenue growth through indirect sales and channel-based business models
• Strong executive presence with experience influencing senior stakeholders and negotiating strategic agreements

Even Better If You Have

You don't need to check every box below. If you bring experience in some of these areas, we'd especially like to hear from you:

• Experience within business aviation, aerospace technology, or aircraft connectivity industries
• Deep understanding of avionics, aircraft modifications, certification environments, or aviation services
• Knowledge of subscription-based, recurring revenue, or SaaS business models
• Experience leading channel organizations supporting aircraft OEMs, MROs, and dealer networks
• Familiarity with partner enablement, certification, accreditation, and training programs
• MBA or other advanced business degree
• Experience managing large-scale strategic partnerships with executive-level stakeholders

• Demonstrated success scaling partner ecosystems and entering new markets. Ability to balance strategic planning with disciplined execution and measurable business outcomes
• Excellent communication, coaching, and team development capabilities
• Ability to analyze business performance, forecast accurately, and implement corrective actions to achieve growth objectives

Why Gogo?

At Gogo, we're transforming how people connect in the sky.

Our teams build and support technology that powers connectivity aboard business aircraft around the world. That means the work you do here has a destination beyond a screen, spreadsheet, or meeting; it becomes part of an experience happening thousands of feet above the ground.

You'll work alongside people who know their craft, challenge ideas, solve difficult problems, and care about building what comes next.

Ready to help shape the future of connected aviation? Come aboard.

Equal Pay Disclosure(s)

Base Pay:

Target Annual Short-Term Incentive:

Eligible for Incentive Stock Program:

Benefits:

Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at www.gogoair.com/careers.

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Gogo is an Equal Opportunity and Affirmative Action employer, working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity.

Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.  

The EEO is the law and is available here. Gogo participates in E-Verify (English and Spanish). Right to Work Statement (English and Spanish).