Customer Service Representative - Italian Speaker

Location: Athens, Greece
Work Model: Remote
Schedule: 8 hours per day, 5 working days per week

Our Athens site runs a busy Italian service line, and we are looking for people who can keep up its standards. Start date: 19 October 2026.

Good customer care is what this team is known for, and you will help keep that standard high. The team measures success by how well customers feel looked after, not only by how fast a case closes.

Your Responsibilities:

• Support new colleagues by sharing practical tips from your cases
• Keep customers informed about timescales and next steps
• Stay calm and courteous with frustrated customers
• Explain step-by-step solutions in clear, simple language

Requirements:

• Fluent Italian
• Good English for internal tools and written documentation
• Clear, professional written and spoken communication
• Comfortable learning new internal systems quickly
• Attention to detail and accurate record keeping
• A quiet workspace and a reliable internet connection for remote work
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Apply with the button on this page and our recruitment team will reply with the next steps.