ServiceNow Senior Developer – HRSD & ITSM

• Architect and implement robust integrations using Integration Hub, REST, and SOAP APIs to connect ServiceNow with external enterprise systems.
  
• Manage complex data synchronization and workflow automation across Workday, SAP SuccessFactors, and Oracle HCM environments.
  
• Design sophisticated automation processes utilizing Flow Designer, including Advanced Workflow Automation (AWA) and Virtual Agent configurations.
  
• Deploy and refine Generative AI capabilities, specifically Now Assist and Predictive Intelligence, to enhance service delivery and decision-making.
  
• Establish and maintain performance standards through Performance Analytics, Automated Test Framework (ATF), and rigorous platform governance protocols.
  
• Oversee the full lifecycle of ServiceNow HRSD and ITSM modules, ensuring alignment with business requirements and best practices.
  
• Develop and maintain advanced case management solutions for Core HR functions, Employee Relations, and the Employee Center Pro interface.
  
• Engineer high-performance Service Portals and custom applications to meet specific user needs and streamline service access.
  

Requirements

• Minimum of 8+ years of relevant professional experience in IT services or software development.
  
• Proven expertise in ServiceNow HRSD and ITSM modules with a strong track record of successful implementations.
  
• Advanced proficiency in developing REST and SOAP API integrations and utilizing Integration Hub features.
  
• Hands-on experience integrating ServiceNow with major HR platforms such as Workday, SAP SuccessFactors, or Oracle HCM.
  
• Strong capability in building complex workflows using Flow Designer, AWA, and Virtual Agent technologies.
  
• Familiarity with emerging technologies including GenAI, Now Assist, and Predictive Intelligence within the ServiceNow platform.
  
• Demonstrated ability to configure Performance Analytics dashboards, execute automated testing (ATF), and enforce platform governance.
  
• Skilled in creating and customizing Service Portals and managing Core HR case management workflows.