Simpro Administrator (Pumping Systems) | AU Client | WFH

• Create and update service jobs and quotes, allocate technicians on the SIMPRO schedule and issue job details and changes to field staff and customers
  
• Check labour, materials, plant and subcontractor costs sit on the correct job and cost centre; prepare progress, completion and recurring maintenance invoices and credit notes; chase missing paperwork so  jobs are billed promptly
  
• Allocate stock and purchase orders to service jobs, check availability across locations, raise requests for short items and receive goods against the right job
  
• Close out completed jobs with service reports and photos attached; produce regular reports on jobs scheduled, unbilled work, overdue jobs and maintenance due
  

• Prepare, issue and version-control ITPs for production jobs from QMAX templates; file completed and signed ITPs with the job record
  
• Chase and file test results, inspection sign-offs, material certificates and non conformance records so each job’s documentation pack is complete before dispatch
  
• Allocate stock and purchase orders to production jobs against the bill of material and flag shortages early; create and maintain production jobs, sections and cost centres
  
• Produce production reports on jobs in progress, stock allocations, outstanding purchase orders and jobs ready to dispatch or invoice
  

• First point of contact for SIMPRO questions from Service, Production, Projects and Accounts; coach users and drive consistent use of the system
  
• Maintain master data (customers, sites, suppliers, catalogue, pricing, stock locations, cost centres, job templates, employees) and fix duplicates, errors and inactive records
  
• Maintain forms, quote and invoice templates, checklists, custom fields and user permissions; recommend workflow and automation improvements
  
• Run regular data-quality checks (jobs without cost centres, negative stock, unreconciled POs, aged open jobs) and correct or escalate findings
  
• Write and maintain how-to guides and training for new starters; build and maintain SIMPRO reports and dashboards; support month-end WIP and invoicing cut-off with Accounts
  
• Liaise with SIMPRO support on faults and upgrades and keep an issue and improvement log, reporting progress monthly
  

• Completed service jobs invoiced within 3 business days; invoice corrections or credits below 2%
  
• Production jobs with a complete ITP pack before dispatch (100%)
  
• Stock shortages flagged before the build or job date (100%)
  
• SIMPRO master-data errors falling month on month in the monthly audit
  
• Internal SIMPRO queries answered within 1 business day
  

Requirements

• At least 3 years’ hands-on SIMPRO experience across jobs, scheduling, stock and invoicing (or a comparable jobcosting system in a trades, engineering or manufacturing business)
  
• Administration, service coordination or production support experience; strong attention to detail and data discipline
  
• Excellent written English and confident communication with Australian managers and customers; confident with Microsoft 365, especially Excel and Outlook
  
• Able to work independently across time zones, with reliable internet and a suitable remote work set-up
  
• Desirable: SIMPRO training or certification; ITP, quality documentation or ISO 9001 familiarity; stock control and bill of materials experience; Smartsheet or SIMPRO report building; experience writing procedures or training others
  

Benefits

• HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
  
• Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
  
• Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more!