Client Outcomes Associate

**This is a remote position. We are currently able to hire employees in this role who live and work in the following states: AL, AZ, FL, GA, IL, IN, KS, MA, MI, NH, NJ, NC, OH, TN, TX, VA

Life at Pipeline360

We’re a remote-first team across four countries, which means we’ve had to be intentional about how we work together. Async is the default. We lead with curiosity and initiative. If you prefer to be told what’s on your to-do list every day, this won’t be the right fit. But if you thrive when you’re trusted to own your work, you’ll find your people here.

We’re PE-backed and in a pivotal phase, which means real momentum and real accountability. The work matters and the pace reflects that. You’ll have access to senior leadership, your voice will be heard, and what you contribute matters.

Our team is built by people who think clearly, act decisively, and hold themselves to high standards. We value direct communication, collaboration without politics, and trust over micromanagement. We take the work seriously but create space to bring our authentic selves to work every day.

What we offer

• Flexible paid time off. Take the time you need, when you need it.

• Fully remote, with a global team across the US, UK, Singapore, and India

• Real ownership from day one. Your work carries weight.

• Growth tied to outcomes, not titles. Your growth trajectory is what you build.

• Comprehensive health coverage and retirement plans (details vary by location)

• Paid parental leave program

• Monthly wellness reimbursement for gym memberships, massage therapy, fitness app subscriptions, etc.

We’re hiring a Client Outcomes Associate to support client relationships by owning critical post-sale project coordination, keeping deliverables on track, stakeholders aligned, and implementations moving forward. The salary for this role is $55,000.

The role

Here’s what this actually looks like day-to-day:

• Coordinate post-sale delivery projects independently and in partnership with Client Outcomes Managers. 

• Maintain media plans, timelines, milestones, dependencies, and action items.

• Prepare for and lead client meetings, capturing decisions, and driving follow-up.

• Coordinate across internal teams to keep deliverables moving and resolve blockers.

• Monitor project health and proactively flag risks, delays, or scope changes.

• Keep clients informed with clear, timely status updates and next steps.

• Maintain accurate client documentation using department workflows and internal systems. 

• Identify opportunities to improve the consistency and efficiency of the client experience.

• Catch and troubleshoot errors proactively throughout each step in the process.

You’ll need (qualifications)

• 1-2 years of experience in customer success, client services, implementation, project coordination, account support, or a related role.

• Strong organizational and project-management skills, with the ability to manage multiple priorities.

• Clear, professional written and verbal communication skills.

• Comfortable working directly with customers while supporting a senior account owner.

• Proactive and dependable, with strong follow-through and attention to detail.

• Able to identify risks, ask the right questions, and escalate issues appropriately.

• Collaborative and comfortable coordinating across multiple internal teams.

• Strong Excel and Office365 experience.

• Familiarity with CRM, project-management, and collaboration tools.

• Able to operate effectively in a fast-moving environment where priorities may evolve.

What “good” looks like

• Clients experience an organized, responsive, and reliable post-sale process.

• Project plans and client records are consistently accurate and up to date.

• Milestones are met, action items have clear owners, and follow-ups do not fall through the cracks.

• Account leads have strong visibility into project status, risks, and upcoming decisions.

• Potential delays and blockers are identified early and escalated with useful context.

• Over time, the associate independently owns increasingly complex delivery work. 

First 30 days, 3 months, 6 months

First 30 Days  —  Learn & Listen 

• Build relationships with immediate team and key stakeholders

• Understand team goals, current priorities, and how success is measured 

• Complete onboarding and learn key systems, tools, and processes

First 90 Days  —  Contribute & Connect 

• Take ownership of first project or workstream end-to-end

• Hit first measurable performance benchmark for the role

• Operate with increasing independence and minimal direction

First 6 Months  —  Own & Impact 

• Delivering measurable results and impact independently 

• Contributing meaningfully to team strategy and planning 

• Beginning to support, mentor, or elevate peers on the team

Pipeline360 participates in E-Verify and will provide the federal government with your Form I-9 information to confirm authorization to work in the U.S. Pipeline360 is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.