Sales and Support Co-Ordinator

About Fat Karting League (FKL)

FAT Karting League is a global arrive-and-drive electric karting league for drivers aged 5–17. Founded by former Ferrari F1 engineer Rob Smedley, we’re building a new generation of motorsport that puts talent, development and competition first. 

As a growing organisation, we’re building more than just a karting league. With plans to expand into other areas of motorsport, we’re creating opportunities for people who want to grow with the business and develop their careers as we scale. We’re looking for driven individuals who thrive in fast-paced, energetic settings, take pride in high standards, and are motivated by responsibility, progression, and being part of something that’s moving forward. 

With regions across the UK, US and Germany, we're growing quickly and building a brand that sits at the intersection of motorsport, technology, competition and youth development. 

We combine commercial focus with high standards, ownership, and a clear drive for performance. Our environment is dynamic, hands-on, and built for people who are hungry to grow, take responsibility, and help shape a business that’s still being written.

We’re looking for individuals who are motivated by progress, comfortable in a fast-moving, evolving environment, and ready to play a meaningful role in a group that values initiative, teamwork, and continuous improvement.

About the role

We’re looking for a Sales & Support Co-ordinator to help keep our sales and customer support team running smoothly.

You’ll be responsible for managing the customer inbox, keeping the sales team on track with their daily targets, supporting the team with questions and helping make sure customer issues are resolved quickly.

You’ll also provide customer-facing insight into commercial decisions, helping the wider business understand how changes will impact customers and how best to communicate them.

Responsibilities

Customer Support

• Manage and stay on top of the customer support inbox, working towards a 24-hour response SLA

• Help to respond to edge case customer enquiries and resolve issues where possible

• Monitor outstanding enquiries and follow-ups to make sure nothing is missed

• Identify recurring customer questions or issues and feed these back to the wider team

Sales Team Support

• Monitor the sales team's daily calling activity and help ensure calling targets are being achieved

• Keep track of team performance and flag any issues or gaps

• Be on hand to answer sales and customer support questions from the team

• Help the team follow the correct processes and use our systems effectively

• Support the team with more complex customer or sales queries

• Monitor calls to make sure the right messaging is being shared, giving guidance and feedback where their sales technique could be improved

Customer & Commercial Support

• Provide customer-facing input into commercial decisions, helping the business understand how changes may affect customers

• Share customer feedback, trends and common concerns with the wider commercial team

• Help manage 1-to-1 customer communications when there are changes to products, events, pricing, processes or other customer-facing areas

• Identify potential customer issues before they become wider problems

Team Training & Processes

• Help train and onboard new starters, ensuring they understand our systems, processes and customer journey

• Support new team members as they settle into the role

• Help maintain and improve sales and customer support processes

• Keep internal guidance and documentation up to date

Escalations

• Identify customer or sales issues that require additional support

• Escalate edge cases to the relevant people across the business

• Follow up on escalated issues to make sure they are resolved and the customer receives a response

• Communicate relevant issues and trends back to the wider team