Logo for EZCORP

Especialista de Service Desk

EZCORP

Role overview

Qualifications

  • Knowledge of Hardware and Software
  • Experience with MS/AD
  • Basic knowledge of networks
  • 2 years of experience in similar positions

Responsibilities

  • Attend to 100% of tickets entered daily
  • Meet established SLAs for various services
  • Follow established documentation and registration procedures
  • Maintain a minimum of 90% user satisfaction

Key facts

Hard skills

Other skills

  • Customer Service
  • Microsoft Windows
  • Problem Solving
  • Teamwork
  • Communication

About the company

EZCORP logo

EZCORP

Consumer & Commercial Lending

Formed with 16 pawn stores in 1989, EZCORP has grown into a leading provider of pawn loans in the United States and Latin America. At our pawn stores, we also sell merchandise, primarily collateral forfeited from pawn lending operations and used merchandise purchased from customers. We are dedicated to satisfying the short- term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience. We provide numerous convenient options to obtain short-term cash, including non-recourse pawn loans collateralized by personal property. We also sell pre-owned merchandise to consumers seeking good value. Headquartered in Austin, Texas, EZCORP is traded on NASDAQ under the ticker symbol EZPW. We want you to join us for a career – not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! At EZCORP, we are committed to fostering an environment that values diversity, inclusion, and development for all. This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age. We celebrate our Team Members’ differences, experiences, and beliefs. Our dedication to promoting diversity, inclusion and equal opportunity is critical to ensuring that EZCORP can attract and retain talent with the skills and abilities to lead the way today and to step into greater roles tomorrow.

Company details

Company typeXLarge
IndustryConsumer & Commercial Lending
Company size5001 - 10000

Links

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Job description

At EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today. We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America.

Join us now for an opportunity to be a part of a team that wants to provide access to short-term cash for every person – everywhere!

The Company:

Founded in Austin in 1989, EZCORP has grown into a leading provider of pawn loans in the United States, Mexico and Latin America. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience.

What’s in it for you:

Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits.

Address:

Guatemala

Garantizar la atención de todas las solicitudes de servicios (Incidencias y Requerimientos) que las distintas áreas de la empresa requieran por medio de los canales de comunicación implementados para la atención de usuarios (Teléfono, Chat, Portal Autogestión, Correo electrónico), manteniendo un alto grado de satisfacción del cliente. 


ESSENTIAL DUTIES & RESPONSIBILITIES:
•    Atender el 100% de los tickets ingresados diariamente
•    Cumplir con los SLA'S establecidos para los distintos servicios del catalogo
•    Cumplir con los procedimientos de documentación y registro establecidos
•    Cumplir con un mínimo del 90% de satisfacción de usuario final
•    Documentar en base de conocimiento resolución en la atención de incidencias.


EDUCATION & EXPERIENCE:
•    Conocimiento de Hardware y Software informático, Conocimiento de MS/AD, Conocimiento básico de redes.
•    Atencion a clientes, manejo de equipos informáticos (Computadores, impresoras, Escaners, etc.), Seguir procesos, Sistemas Operativos Windows (7, 10, 11), MS/O365
•    Soporte Tecnico, Servicio al cliente, Atención de forma remota a solicitudes de servicios técnicos IT.
•    En puestos de atención remota de usuarios de IT (Service Desk / Help Desk/ Call Center)
•    Contar con 2 años de experiencia en puestos similares.


Disponibilidad de horario para trabajar en turnos de 8 horas con un día de descanso a la semana el cual es rotativo o sábado o domingo.


EZCORP is an Equal Opportunity Employer

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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