Bilingual Spanish-English Front Desk Virtual Assistant

This is a remote position.

About the Role

We are looking for a Bilingual Spanish-English Front Desk Virtual Assistant to serve as the first point of contact for patients and provide professional administrative and front-desk support.

The ideal candidate is friendly, organized, detail-oriented, and comfortable communicating with patients in both English and Spanish. This role involves answering incoming calls, scheduling appointments, collecting patient information, sending forms, and directing questions to the appropriate team member.

Key Responsibilities

Answer incoming calls from patients in English and Spanish

Schedule, reschedule, and cancel appointments

Collect and accurately enter patient information

Send appropriate forms and documents to new patients

Respond to general front-desk inquiries

Route billing, insurance, medication, or other specialized questions to the appropriate team member

Take accurate notes and document relevant information

Provide a friendly, professional, and helpful patient experience

Follow established procedures for handling confidential information

Maintain patient privacy and follow HIPAA requirements

Use the company's designated phone, email, scheduling, and electronic record systems

Requirements

Fluent in English and Spanish, both written and spoken

Excellent verbal communication and phone etiquette

Previous front desk, receptionist, customer service, or healthcare experience preferred

Strong organizational and attention-to-detail skills

Comfortable handling multiple tasks and managing appointments

Professional, friendly, and patient demeanor

Able to handle confidential information appropriately

Comfortable learning new software and systems

Willing to complete HIPAA certification

Experience working with Spanish-speaking patients

Preferred Experience

Medical or healthcare front desk experience

Experience scheduling appointments

Experience working with an EHR or scheduling system

Experience handling patient calls

Benefits

Compensation & Payments

Competitive hourly rate

On-time payments, every time

Payments processed via Wise

Training & Support

Direct client training provided — you are never thrown in blind

Dedicated Account Manager as your point of contact

Stable, long-term placement with a growing U.S.-based company

Exposure to a wide range of modern SaaS platforms

Potential for increased responsibilities as the company scales

Tenure recognition for long-term team members

Clear escalation paths — you always know who to go to

Work Environment

100% remote — work from home

U.S.-based company with structured operations

Stable, long-term account placements (not gig-style work)

Supportive team culture across all accounts

Growth & Experience

Build your U.S. industry experience

Exposure to multiple practice types and platforms

Potential for increased hours or additional accounts based on performance

Strengthen your resume with verified, legitimate U.S. client experience

Recognition

Tenure recognition for long-term team members

We value loyalty and recognize those who grow with us