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Service Director, SAENC

GE Vernova

Role overview

Qualifications

  • Bachelor’s degree in engineering
  • Minimum of 8 years relevant experience within the energy sector
  • Deep understanding of simple and combined cycle power plant operations
  • Strong background in a service-oriented business model

Responsibilities

  • Lead Contract Performance Managers and Contract Service Leaders in delivering against quarterly business plans
  • Partner with fulfillment and cross-functional teams to optimize delivery and elevate customer experience
  • Mentor and develop the CSL/CPM/CFM team; drive full talent lifecycle processes
  • Build high-impact relationships with customer leadership for effective communications

Key facts

Hard skills

Other skills

  • Financial Acumen
  • Social Skills
  • Problem Solving

About the company

GE Vernova logo

GE Vernova

Energy Technology

Building on over 130 years of experience, GE Vernova is leading a new era of energy – electrifying the world while simultaneously working to decarbonize it. Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. If we want our energy future to be different…we must be different. Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. GE Vernova brings together GE’s portfolio of energy businesses including Power, Wind, Electrification and Digital businesses. With focus, GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Together, we have The Energy to Change the World.

Company details

Company typeXLarge
IndustryEnergy Technology
Company size10001

Links

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Job description

Job Description Summary

The Service Director for Southern and Eastern Africa, Nigeria, and Chad (SAENC) reports directly to the Services Inquiry-to-Remittance (ITR) Leader. In this pivotal role, you will serve as the strategic leader for the Gas Power Services execution business, responsible for defining and driving the regional strategy across our covered region.

You will lead a high-performing team of Contract Performance Managers to deliver both short and medium-term objectives, ensuring excellence in the execution of Long-Term Service Agreements (LTSA/MMP) and transactional contracts for customer excellence. As the leadership interface between internal engineering, fulfillment, and commercial functions, you will orchestrate cross-functional collaboration to optimize plant reliability and fleet flexibility, positioning the organization for sustainable growth.

By leveraging Lean methodology and deep technical expertise, you will cultivate high-impact, long-term partnerships with key customer stakeholders to ensure GE Vernova remains the provider of choice. The ideal candidate will combine rigorous financial and operational oversight—specifically focused on revenue, operating margin, and cash collection— with a dedicated passion for talent development. You will be tasked with building a robust execution team while maintaining the highest global standards of safety, quality, and compliance in every market within the SAENC region.

Job Description

Key Responsibilities


  • Strategic Execution: Lead Contract Performance Managers (CPMs) and Contract Service Leaders (CSLs) in delivering against quarterly business plans, strategic blueprints and customer satisfaction.
  •  Operational Excellence: Partner with fulfilment and cross-functional teams to optimize delivery, streamline processes, and elevate customer experience.
  •  Talent Leadership: Mentor and develop the CSL/CPM/CFM team; drive the full talent lifecycle, including recruitment, onboarding, performance management, and succession planning where required.
  •  Technical Optimization: Collaborate with engineering and technology teams to enhance plant flexibility and reliability through standardized, portfolio-wide best practices.
  • Commercial Growth: Collaborate with Account Managers to develop and execute growth strategies that effectively position our portfolio against market competition.
  • Customer Stewardship: Build high-impact relationships with customer leadership, facilitating effective communications and technical knowledge-sharing forums.
  • Integrated Delivery: Drive the seamless integration of onshore and offshore resources to simplify customer interfaces and accelerate service delivery.
  • Governance & Compliance: Ensure adherence to GE Vernova processes and policies broadly categorized under the SQDCC framework.

Required Qualifications


  • Bachelor’s degree in engineering; an MBA or equivalent advanced management qualification is a distinct advantage.
  • Minimum of 8 years relevant experience within the energy sector, specifically within the SAENC market.
  • Technical Knowledge: Deep understanding of simple and combined cycle power plant operations, with specific expertise in GE Vernova B-Class (6B) and E-Class (9E/GT13E2) gas turbine technologies.
  • Strong background in a service-oriented business model.
  • Proven ability to drive accountability and deliver results in a cross-functional, matrixed organizational structure.

Desired Characteristics


  • Contractual Expertise: Proficiency in GE Vernova service contract models, including Long-Term Service Agreements (LTSA), Maintenance Management Programs (MMP), and Transactional (TX) agreements.
  • Excellent problem solving and project management
  • Exceptional multi-level interpersonal and presentation skills.
  • People Leadership Track Record: Extensive experience managing people.
  • EHS Leadership: A strong background in championing Health, Safety, and Environmental policies and leading continuous improvement initiatives.
  • Financial & Lean Literacy: Strong operational finance acumen and a commitment to applying Lean methodologies to drive efficiency.
  • Commercial Acumen: Proven ability to position technical solutions to gain a competitive edge.

Additional Information

Relocation Assistance Provided: No

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Marcus Rivera

Chief Revenue Officer

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