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Implementation Specialist

Overjet

Role overview

Qualifications

  • 2+ years in a customer-facing technical role
  • Excellent written and verbal English
  • Strong technical aptitude and comfort troubleshooting data issues
  • Strong problem-solving skills

Responsibilities

  • Manage the day-to-day experience of customer implementations
  • Join scoping calls and capture requirements accurately
  • Diagnose data-related issues and communicate problems to Engineering
  • Track timelines and deliverables across stakeholders

Key facts

Hard skills

Other skills

  • Technical Acumen
  • Problem Solving
  • Communication
  • Curiosity

About the company

Overjet logo

Overjet

Digital Health & Health Tech

Overjet is pioneering the next era of dentistry. Modern DSOs and insurance companies are realizing the clinical and operational value of innovative technologies and moving towards smart operations that leverage artificial intelligence. Guided by a patient-centric AI, Overjet’s FDA-cleared platform offers more data points in x-rays than previously possible. It integrates with major practice management and imaging systems to guide clinicians to arrive at precise & accurate diagnostic decisions, better care and patient outcomes that drive dentistry forward. With data-driven diagnoses being the key to success, Overjet enables clinicians to achieve higher clinical accuracy, precision, and consistency. When dentists see objective confirmation of a diagnosis they made, they feel more confident, and patients know they can trust their doctors. Building on formative experiences with MIT and Harvard School of Dental Medicine, Overjet was founded on the vision to enhance clinical decision-making to improve oral health. Every day, some of the largest DSOs, dental groups, and insurance companies rely on accurate information provided by Overjet to deliver care and services.

Company details

Company typeScaleup
IndustryDigital Health & Health Tech
Company size51 - 200

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Job description

Lead the Future of Dentistry.

Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all.

Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.

Simply put, there’s no better place to accelerate your career. Come join us!

 

The Mission and the Hard Part

Our AI only creates value once it is connected to a customer's real data and real workflows, and that connection is where implementations stall. The data doesn't match what was scoped, an integration behaves differently than expected, or a customer needs a plain-English answer to a technical question and nobody on the call can give it. You'll report to the Implementation Manager and work shoulder to shoulder with them on live customer projects, partnering with Sales, Engineering, and Customer Success. This role has grown well past coordination. You are the technical liaison who keeps projects moving: you join scoping calls, translate what a customer needs into what we have to configure or build, dig into data issues yourself, and tell customers honestly where their project stands. Some of the problems you hit will be ones nobody here has seen before, with a customer waiting and three teams each holding one piece of the answer.

If learning a complex system fast enough to explain it to a nontechnical person sounds like a fun problem rather than an uphill one, keep reading.

This role will require complete overlap with US Hours.

What You'll Own

  • The day-to-day experience of your assigned customer implementations. You are the first call for questions on setup, timelines, and blockers, and you raise a problem before the customer finds it.

  • The technical side of scoping. You join scoping calls, capture requirements accurately, and make sure what Sales promised, what Engineering builds, and what the customer expects are the same thing.

  • First-line diagnosis of data-related issues. You dig into the data yourself to find the cause, then hand Engineering a clear, reproducible problem instead of a vague complaint.

  • Alignment on timelines and deliverables. You track every commitment across stakeholders, flag slips early, and keep customers and internal teams working from the same plan.

  • A growing share of the Implementation Manager's workload. You shadow them closely at first, then take whole pieces of their workflow off their plate so they can focus on our most complex accounts.

  • Improvement of our onboarding process. When the same friction shows up twice, you fix it with a better template, checklist, or doc rather than working around it again.

What Makes the Right Candidate Keep Reading

You need to have worked in a customer-facing technical role long enough to be the person who got the call when something broke, and to have learned how to find the answer instead of waiting for someone to hand it over. We need someone with real curiosity who picks up complex systems quickly, explains them to nontechnical people without losing accuracy, and treats a stalled project as theirs to unstick. You'll spend your early months learning directly from the Implementation Manager, so you should be coachable and eager to absorb how they work, with the agency to take ownership the moment you're ready. If you want a narrowly scoped job with a fixed set of tasks, or you'd rather hand off anything technical, this isn't the seat.

  • Education: Bachelor's degree preferred but not required; equivalent practical experience is welcome

  • Skills: Excellent written and verbal English; strong technical aptitude and comfort troubleshooting data issues; strong problem-solving skills

  • Experience: 2+ years in a customer-facing technical role (Technical Account Manager, Implementation Specialist, Solutions or Support Engineer, or similar), ideally at a startup, with experience working remotely across teams

Overjet's Values

  • Excellence: Aim Higher

  • Velocity: Quickly Deliver Results

  • Ownership: Go the Extra Mile

  • Win-win: Care Deeply

Company Recognition

EEOC

Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply!

If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
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