Data Implementation Specialist

The Joblogic Story

Established in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK, Pakistan, and Vietnam. Since our management buy-out in 2013, we have grown from ~£500K ARR to ~£35M+ ARR and expanded our team from 11 to 500+ people.

Recently, we secured a strategic growth investment from Vista Equity Partners — a global technology investor specialising in enterprise software. This investment includes over £100 million in new primary capital and will fuel our next phase of growth by accelerating our AI-first roadmap, expanding our platform into CAFM (Computer-Aided Facilities Management) capabilities, and supporting our expansion across Europe and beyond.

With Vista’s backing, we’re transforming from a successful UK business into a global scaling SaaS rocket ship, and we’d love for you to join us on our journey to £100M ARR across international markets.

Joblogic provides software to service contractors who install and maintain the built environment. Our platform helps businesses streamline operations, improve profitability, ensure compliance, and achieve rapid growth. With over 100,000 users across industries including HVAC, plumbing, electrical maintenance, facilities management, and building fabric maintenance, we are entering a new era of intelligent automation, predictive maintenance, and data-driven decision-making for service firms.

𝗔𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗿𝗼𝗹𝗲:

We are looking for a Data Implementation Specialist who will be responsible to onboard our customers by providing data solutions, migrating, and mapping the data while also manipulating data for our existing customers. You will also work closely with developers to write SQL queries to extract data from the Azure DB. As a Data Implementation Specialist, you must be knowledgeable, customer-oriented and conduct zoom meetings with our clients to accumulate their data Import/manipulation prerequisites, we expect you to amaze us with your presentation and documentation skills. We’re further looking for superior technical expertise and a problem-solving aptitude.

𝗪𝗵𝗮𝘁 𝗬𝗼𝘂𝗿 𝗠𝗮𝗶𝗻 𝗙𝗼𝗰𝘂𝘀 𝗪𝗶𝗹𝗹 𝗕𝗲:

𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:

• Working closely with our customers during the onboarding process to ensure the data migration is smooth and best solutions are provided based on their system usage.
• Gather, Validate, and rectify customer data into excel formatted templates and import data for the customer using import utilities.
• MS Excel expertise to perform certain tasks that are tedious and repetitive.
• Manipulate data in excel based on the requirement and sort raw data into our format of Import templates.
• Validating data prior/posterior upload and maintaining a record on Jira platform.
• Experience of writing and testing custom reports using SQL to extract data from the Azure DB. Basic SQL Scripting Knowledge Required.
• Be part of the Agile Development Cycle with strong communication and Documentation Skills.
• Be able to manage deadlines and ensuring SLA’s are met.
• Communicate with the customer through different channels to analyse and evaluate their custom technical requirements.
• Manage customer escalations in accordance with agreed SLAs and support agreements.
• Responds to end-user problems whilst thinking outside the box to provide bespoke solutions to individual customer needs.
• Ability to present complex technical information to non-technical audiences.
• Coordinate issue resolution efforts with other departments to ensure timely and efficient resolutions are met and customer satisfaction is upheld.
• Handle internal team reporting on Excel, power BI etc.

𝗘𝘀𝘀𝗲𝗻𝘁𝗶𝗮𝗹 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀, 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗮𝗻𝗱 𝗦𝗸𝗶𝗹𝗹𝘀:

• MS Excel – Advance level.
• Prior experience of reporting and data visualization using Excel or similar tools.
• Minimum of 2-years (recent) of proven related experience within an organization that provides software solutions (preferably within the service management industry).
• Must have excellent English communication skills and experience with documenting root cause analysis.
• Ability to produce accurate and Customer Specifications Documents for Development.
• Ability to multitask in a fast-paced environment.
• Aptitude to learn new methods and follow current procedures.
• Prior experience in using Ticket Tracking/ logging tools.
• Prior experience of client communication via emails or video calls i.e., Zoom, Teams etc.
• Excellent communication (Verbal and Written) Skills.
• Excellent interpersonal skills.
• Eagerness to learn and develop skills to improve work performance.
• A team player, with the ability to communicate and work effectively with other departments.

𝗡𝗶𝗰𝗲-𝘁𝗼-𝗛𝗮𝘃𝗲:

• Familiarity with Python for automation, scripting, or data analysis.
• Power BI experience.
• Azure DevOps
• Hands-on experience of Jira.
• Basic understanding SQL and experience with some of the modern relational databases.

What we Offer:

• Professional Working environment
• Market Competitive Salary
• Life Insurance & Medical Insurance (Including Family)
• OPD
• Provident Fund
• Gym Facility
• Maximum 45 Weekly Hours (Monday-Friday)
• Remote Working (During Pandemic Situation)
• Company trip
• 29 Annual Leaves.
• 8 Sick & uncapped Compassionate Leaves (As per Company Policy)
• Have a chance to work onsite with the UK team.