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ServiceNow Platform Developer – Virtual Agent & AI

APN Consulting Inc.

Role overview

Qualifications

  • 5–10 years of overall IT experience with strong hands-on ServiceNow development experience
  • Strong experience with ServiceNow Virtual Agent
  • Hands-on experience with Now Assist / GenAI capabilities
  • Experience in AI Search and Knowledge Management/search optimization

Responsibilities

  • Design and develop ServiceNow Virtual Agent conversational experiences and chatbot solutions
  • Implement and configure Now Assist / Generative AI capabilities across ServiceNow use cases
  • Develop and optimize AI Agents / Agentic workflows within the ServiceNow ecosystem
  • Create reusable conversational topics, actions, flows, spokes, and custom components

Key facts

Hard skills

About the company

APN Consulting Inc. logo

APN Consulting Inc.

IT Services & IT Consulting

We are APN Consulting, a leading MBE provider of both IT and non-IT staffing, as well as comprehensive IT services. Headquartered in New Jersey, with offices across the United States, Canada and India, we are a trusted partner for clients spanning diverse market segments, including finance, banking, and insurance. Staffing Services: We collaborate with companies of all sizes, from small businesses to some of the world’s most respected brands, providing permanent, contract, and contract-to-hire solutions in areas like IT, Finance, Administration, Marketing, and more. ServiceNow Staffing and Implementation: As part of our specialized IT services, APN has a dedicated focus on ServiceNow, offering end-to-end staffing and implementation solutions. We help clients across the US and India harness the full potential of the ServiceNow platform by providing top-tier talent and seamless project delivery. Our global team allows us to deliver world-class ServiceNow solutions, leveraging expertise from both regions to ensure cost-effective, scalable, and innovative services. IT Services: In addition to ServiceNow, APN offers cloud consulting services, including strategy, assessment, and roadmap development, alongside mobile strategy and application development.

Company details

Company typeSME
IndustryIT Services & IT Consulting
Company size201 - 500

Links

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Job description

ServiceNow Platform Developer – Virtual Agent & AI
Experience: 5–10 Years
Location: Remote – India
Employment Type: Contract / Full-Time

Job Summary:

We are looking for an experienced ServiceNow Platform Developer – Virtual Agent & AI with strong hands-on expertise in ServiceNow Virtual Agent, Now Assist/Generative AI, AI Search, Predictive Intelligence, and AI Agent development.

The ideal candidate will be responsible for designing, developing, configuring, and integrating AI-powered solutions on the ServiceNow platform to improve user experience, automate workflows, and enable intelligent self-service.

Key Responsibilities:

  • Design and develop ServiceNow Virtual Agent conversational experiences and chatbot solutions.

  • Implement and configure Now Assist / Generative AI capabilities across ServiceNow use cases.

  • Develop and optimize AI Agents / Agentic workflows within the ServiceNow ecosystem.

  • Configure and enhance AI Search, search relevance, knowledge retrieval, and conversational search experiences.

  • Work with Predictive Intelligence for classification, recommendation, and intelligent automation use cases.

  • Build automation using Flow Designer and IntegrationHub.

  • Develop integrations between ServiceNow and external applications/APIs using REST/SOAP and IntegrationHub.

  • Create reusable conversational topics, actions, flows, spokes, and custom components.

  • Apply Prompt Engineering techniques for GenAI and conversational AI use cases.

  • Collaborate with functional teams to identify opportunities for AI-driven automation and self-service.

  • Troubleshoot and optimize AI, Virtual Agent, integration, and platform-related issues.

  • Follow ServiceNow development best practices, security standards, and upgrade-safe customization principles.

  • Participate in technical discussions, solution design, testing, deployment, and production support.

Required Skills:

  • 5–10 years of overall IT experience, with strong hands-on ServiceNow development experience.

  • Strong experience with ServiceNow Virtual Agent.

  • Hands-on experience with Now Assist / GenAI capabilities.

  • Experience in AI Search and Knowledge Management/search optimization.

  • Experience with Predictive Intelligence.

  • Strong knowledge of Flow Designer and IntegrationHub.

  • Experience developing AI Agents / Agentic workflows on ServiceNow.

  • Strong understanding of Conversational AI and chatbot development.

  • Knowledge of Prompt Engineering, LLM concepts, and GenAI use cases.

  • Strong ServiceNow scripting knowledge including JavaScript, Glide APIs, Business Rules, Script Includes, REST APIs, etc.

  • Experience with ServiceNow integrations using REST/SOAP APIs.

  • Good understanding of ServiceNow platform architecture and application development.

Good to Have:

  • ServiceNow CSA certification.

  • ServiceNow CAD certification.

  • Experience with Now Assist Skill Kit / AI-related ServiceNow capabilities.

  • Experience with MCP, AI agents, LLMs, RAG, or agentic AI concepts.

  • Experience integrating ServiceNow with external AI/LLM platforms.

  • Experience with ITSM, CSM, HRSD, ITOM, or other ServiceNow modules.

  • Experience working in Agile development environments.

Ideal Candidate:

We are looking for someone who is not only a traditional ServiceNow developer but has strong hands-on experience in the AI/GenAI layer of the ServiceNow platform, particularly Virtual Agent, Now Assist, AI Search, Predictive Intelligence, and AI Agent development.

Candidates with strong ServiceNow development experience combined with practical AI/GenAI implementation experience will be preferred.

Key Skills:

ServiceNow | Virtual Agent | Now Assist | GenAI | AI Search | Predictive Intelligence | AI Agents | Agentic AI | Conversational AI | Prompt Engineering | Flow Designer | IntegrationHub | REST/SOAP | JavaScript

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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