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ServiceNow AI Architect

SwissPeak Partners

Role overview

Qualifications

  • Several years of experience working with ServiceNow
  • Experience with Artificial Intelligence, Generative AI or AI-powered solutions
  • Experience developing or working with AI agents or agentic AI
  • Strong understanding of customer processes, CRM, customer service or customer experience

Responsibilities

  • Designing and developing innovative ServiceNow and AI solutions
  • Taking a leading role in the architecture, implementation and further development of AI-powered solutions and AI agents
  • Developing intelligent AI agents that can interact with and support customers
  • Translating complex business and customer requirements into scalable technical and AI-driven solutions

Key facts

Hard skills

Other skills

  • Customer Service
  • Consulting
  • Communication

About the company

SwissPeak Partners logo

SwissPeak Partners

Staffing & Recruiting

SwissPeak Partners is a specialized recruitment consultancy based in Zug, Switzerland. We recruit qualified professionals and executives across IT, Finance, Engineering, Management, Business, R&D and Medical for clients in Switzerland and across Europe. Our team is organized into specialized clusters, with consultants based in Switzerland, Germany, Italy and Serbia. This ensures that every mandate is handled by a consultant with the relevant expertise and market knowledge. Each mandate remains with the same consultant from the initial briefing through to successful placement, without handovers between Account Management and Sourcing. Our clients include organizations across healthcare and hospitals, consulting, financial services, insurance, industry, pharmaceuticals and life sciences, as well as other highly regulated and public sector environments. Our approach is clear: quality over quantity. We would rather present three outstanding candidates than thirty average profiles. Our process adapts to the client, not the other way around. We apply the same principle to candidates: no CV is submitted without a prior conversation, and we provide honest feedback when a position is not the right fit. In addition to our core recruitment services, we offer Nearshoring solutions to help clients scale their teams internationally in a targeted and efficient way. We also support companies in optimizing and restructuring their HR processes. Our experienced and agile team develops tailored workforce strategies, connects organizations with the right talent and leverages digital tools to simplify processes and maximize results. We work closely with our clients, adapt flexibly to their way of working and create tangible value at every stage. If you would like to learn more about how SwissPeak Partners can support your organization and teams, we would be pleased to hear from you at hello@swisspeak-partners.ch.

Company details

Company typeTPE
IndustryStaffing & Recruiting
Company size2 - 10

Links

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Job description

For our client, a leading strategic ServiceNow partner, we are looking for experienced ServiceNow AI Architects, Senior Consultants and professionals with experience in AI agents and customer-focused AI solutions to join their growing international team.

Our client is very well positioned within the ServiceNow ecosystem and is recognised as a strategic partner in the rapidly evolving AI landscape. They work with organisations on complex transformation initiatives, supporting them in the design and implementation of modern and innovative ServiceNow and AI solutions.

We are particularly interested in speaking with experienced professionals who combine strong ServiceNow and AI expertise with a strategic, consulting-oriented and customer-focused mindset.

Your Responsibilities

Depending on your background and area of expertise, your responsibilities may include:

  • Designing and developing innovative ServiceNow and AI solutions

  • Taking a leading role in the architecture, implementation and further development of AI-powered solutions and AI agents

  • Developing intelligent AI agents that can interact with and support customers

  • Using previous customer and business expertise to support the development of effective customer-facing AI solutions

  • Translating complex business and customer requirements into scalable technical and AI-driven solutions

  • Working with modern AI technologies, Large Language Models and agent-based solutions

  • Designing innovative solutions across customer service, CRM and customer experience environments

  • Working closely with customers, business stakeholders and technical teams

  • Contributing your expertise to complex AI, automation and digital transformation projects

  • Acting as a trusted advisor and supporting customers throughout the project lifecycle

Your Profile

We are interested in candidates with a strong background in ServiceNow and Artificial Intelligence, ideally with experience in one or more of the following areas:

  • Several years of experience working with ServiceNow

  • Experience with Artificial Intelligence, Generative AI or AI-powered solutions

  • Experience developing or working with AI agents or agentic AI

  • Experience with technologies such as Claude, Claude 4 or similar AI technologies

  • Experience as a ServiceNow Architect, Technical Architect, Solution Architect, AI Architect or Senior Consultant

  • Strong understanding of customer processes, CRM, customer service or customer experience

  • Experience transferring previous customer or business expertise into the development of intelligent AI agents would be highly beneficial

  • Experience designing and implementing complex and scalable platform solutions

  • The ability to understand customer requirements and translate them into effective technical and AI-driven solutions

  • Strong consulting, communication and stakeholder management skills

  • Experience working with complex customer or international environments would be an advantage

Languages

We are particularly interested in candidates with either:

  • German and English, or

  • French and English

Location & Working Model

We are open to candidates based in:

  • Switzerland

  • Germany

  • France

  • United Kingdom

  • Ireland

  • United States

Working Model

  • Fully remote

Employment Options

We are open to speaking with candidates interested in:

  • Permanent employment

  • Contracting / freelance opportunities

Interested in this opportunity? We look forward to receiving your application!

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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