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German-Speaking Technical Support Advisor

Kats Recruitment

Role overview

Qualifications

  • Native or fluent German (C1/C2 level)
  • Advanced English skills
  • At least 2 years in customer service, helpdesk, or technical support roles
  • Proven ability to take full ownership of cases

Responsibilities

  • Serve as the primary contact for dealers and end users via phone and email
  • Diagnose technical issues accurately and guide users through step-by-step solutions
  • Walk customers through product features, best practices, and standard updates
  • Create, track, and resolve support tickets to ensure timely case resolution

Key facts

Hard skills

Other skills

  • Troubleshooting (Problem Solving)
  • Customer Service
  • Problem Solving
  • Communication

About the company

Kats Recruitment logo

Kats Recruitment

Staffing & Recruiting

Kats Recruitment exists to empower people and companies to grow together through meaningful work. Our mission is simple but powerful: to ensure that when the right person is connected with the right role, growth comes naturally—for the candidate, the employer, and the wider community. We believe in purposeful careers and visionary hiring. That means we look beyond just qualifications to understand each candidate's motivations, aspirations, and values, and we help employers discover not just who can do the job—but who will thrive doing it.

Company details

IndustryStaffing & Recruiting
Company size1-1

Links

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Job description

German-Speaking Technical Support Advisor

Location: 100% Remote (Must be currently based in Spain)
Schedule: Full-time (39 hours/week, Monday – Friday, 09:00 – 18:00)

About the Role

Are you a tech-savvy problem solver who thrives on delivering exceptional support? We are seeking a German-Speaking Technical Support Advisor to join a dynamic, international team. In this fully remote position, you will act as a trusted point of contact for dealers and end users, diagnosing technical inquiries, guiding product usage, and ensuring an outstanding service experience—all from the comfort of your home anywhere in Spain.

Key Responsibilities

  • First Line of Support: Serve as the primary contact for dealers and end users via phone and email.
  • Troubleshooting & Resolution: Diagnose technical issues accurately and guide users through step-by-step solutions.
  • Customer Education: Walk customers through product features, best practices, and standard updates.
  • Ticket Management: Create, track, and resolve support tickets to ensure timely case resolution.
  • Cross-Team Collaboration: Coordinate with internal teams to handle escalated or complex technical cases.
  • Record Keeping: Maintain detailed, precise customer logs and documentation in support systems.

What We Are Looking For

  • Languages: Native or fluent German (C1/C2 level) combined with advanced English skills.
  • Experience: At least 2 years in customer service, helpdesk, or technical support roles.
  • Problem-Solving Skills: Proven ability to take full ownership of cases and drive them to resolution.
  • Tech-Savvy: Comfortable navigating support tools, CRM systems, and troubleshooting workflows.
  • Remote Readiness: Self-motivated, organized, and confident working independently in a remote environment.
  • Location: Must be currently residing in Spain with valid legal work authorization.

What's in It for You

  • True Remote Flexibility: Work from home anywhere in Spain with a predictable, fixed schedule (Monday–Friday, 9:00 AM – 6:00 PM).
  • Stable Contract: Full-time, permanent contract with a competitive base salary and performance bonus.
  • Comprehensive Benefits: Paid health insurance included.
  • Paid Onboarding & Growth: Fully paid initial training program with ongoing upskilling and career development opportunities.
  • Global Culture: A supportive, international, and multicultural working environment.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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