Dutch-Speaking Customer Advisor – Telecommunications

Dutch-Speaking Customer Advisor – Telecommunications

Location: Rabat, Morocco (On-site with potential remote flexibility after 6 months)

Employment Type: Full-time, Indefinite Contract

About the Role

We are looking for a Dutch-speaking Customer Advisor to join our team in Rabat for a major international telecommunications project. In this role, you will be the main point of contact for Dutch-speaking clients, delivering high-quality support across phone and email. You will assist customers with general inquiries, technical troubleshooting, complaint resolution, and product guidance, combining top-tier service with a proactive, solution-oriented approach.

Key Responsibilities

• Handle incoming customer inquiries via phone and email with a professional and helpful attitude.
  
• Diagnose and troubleshoot technical issues, guiding customers to effective solutions.
  
• Address and resolve customer complaints professionally to ensure a positive customer experience.
  
• Identify customer needs and recommend relevant telecommunications products, services, and upgrades (cross-selling/upselling).
  
• Maintain accurate records and documentation of all customer interactions in the database.
  
• Adhere to established service procedures, quality standards, and key performance indicators (KPIs).
  
• Collaborate effectively within an international, multicultural team environment.
  

Candidate Requirements

• Language Skills: Dutch at B2/C1 level or higher. English proficiency is an advantage.
  
• Work Authorization: Must have a valid right to work in Morocco (visa sponsorship is not provided).
  
• Location: Currently based in Morocco or willing to relocate to Rabat independently.
  
• Skills:
  
  • Strong verbal and written communication skills.
    
  • Customer-centric mindset with strong problem-solving capabilities.
    
  • Comfortable navigating technical troubleshooting and resolving difficult customer situations.
    
  • Commercial mindset with ease in identifying relevant sales/upselling opportunities.
    
  • Solid computer literacy and accurate data entry skills.
    
• Experience: Prior experience in customer support, technical assistance, sales, or call centers is preferred but not required.
  

Schedule & Working Hours

• Contract: Indefinite employment contract with a 6-month probation period.
  
• Working Hours: 44 hours per week.
  
• Shift Rotations:
  
  • Monday – Friday: Between 09:00 and 22:00
    
  • Saturday: Between 09:00 and 19:00
    
• Training: 4 weeks of comprehensive initial training (Monday – Friday, 08:00 – 17:00).
  

Compensation & Benefits

• Competitive salary + Attendance & performance bonuses + additional uncapped sales incentives.
• Meal Allowance: per month based on days worked.
  
• Health Care: Comprehensive health insurance coverage.
  
• Transportation: Free employee transport serving Rabat, Salé, and Temara areas for eligible shift times (early morning/late evening) post-training.
  
• Work Flexibility: Potential for hybrid/remote work after 6 months based on performance metrics.
  
• Development: Full access to an international professional learning platform and internal career growth opportunities.