Siebel Techno Functional Consultant

Title: Siebel Techno Functional Consultant

Location: India

Education: Bachelor’s Degree

Experience Level: 10+

Key Responsibilities:

• Strong analytical and troubleshooting skills with the ability to identify and resolve complex

• application and operational issues.

• Ability to quickly learn and understand Sleep Number business processes across multiple

• domains, including Order Management, Payments, Fulfillment, and Customer Service.

• Experience working with Fusion applications, JSON payloads, and data integrations.

• Ability to analyze payloads and apply Sleep Number business process knowledge to investigate

• and resolve SIQ, PET, and Web Order incidents.

• Working knowledge of Linux operating systems and related support activities.

• Strong understanding of Oracle Siebel architecture, business processes, and core

• functionality. Experience supporting customer data management and privacy-related processes

• is highly desirable, particularly for CCPA fulfillment and Siebel operational support.

Siebel Operations Support

• Responsible for supporting Oracle Siebel operational processes, including executing, monitoring

• and troubleshooting Sleep Number's scheduled jobs and batch processes. This role ensures all

• jobs complete successfully and efficiently across various execution frequencies.

• Siebel Incident Management (L1.5 to L2)

• Manage and resolve Oracle Siebel incidents across multiple business domains, including Order

• Management, Payments, and related functional areas. The resource will perform

• troubleshooting and deliver timely resolutions in accordance with established SLAs.

• SIQ/PET/Web Order Incident Management (L1.5 to L2)

• Handle incidents related to SIQ, PET, and Web Orders, which are customer-facing applications

• with stringent SLA requirements. Responsibilities include troubleshooting and resolving issues

• impacting customer orders, account information, and product availability within the SIQ

• ecosystem. This area generates over 100 incidents per month.

• CCPA Request Management

• Manage end-to-end CCPA fulfillment requests, ensuring compliance with customer data privacy

• requirements and legal obligations. This includes processing requests such as Do Not Call, Do

• Not Market, and other privacy-related actions within required SLA timeframes. This workload

• averages more than 50 requests per month.