Summary: The Pharmacy Technician Fulfillment provides assistance in the preparation and distribution of drug products. The Technician is responsible for preparing the prescription medications via use of the fulfillment system. Job Responsibilities: Process prescription exceptions which may include: resolving claim rejects and member and physician outreach. Enter member demographics and prescription information into the data processing system. Research and resolve rejected insurance billing issues and/or escalated member issues. Escalate questions regarding prescription to a Pharmacist for interpretation or provide direction on processing. Assist with inbound and/or outbound patient or physician calls. Other duties as assigned. Skills: Education/Experience: High School diploma. 0 to 2 years of Pharmacy Technician experience. Current Pharmacy Registration and Certification as required by state of operation. Basic computer skills.
EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
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Summary: The Pharmacy Technician Fulfillment provides assistance in the preparation and distribution of drug products.
The Technician is responsible for preparing the prescription medications via use of the fulfillment system.
Job Responsibilities: Process prescription exceptions which may include: resolving claim rejects and member and physician outreach.
Enter member demographics and prescription information into the data processing system.
Research and resolve rejected insurance billing issues and/or escalated member issues.
Escalate questions regarding prescription to a Pharmacist for interpretation or provide direction on processing.
Assist with inbound and/or outbound patient or physician calls.
Other duties as assigned.
Skills: Education/Experience: High School diploma. 0 to 2 years of Pharmacy Technician experience. Current Pharmacy Registration and Certification as required by state of operation. Basic computer skills.
Story Behind the Need
- What is the purpose of this team?
- What is driving this need? (ex. Backfill for FTE or CW, new project, business growth)
- Describe the surrounding team (team culture, work environment, etc.) & key projects.
- Do you have any additional upcoming hiring needs, or is this request part of a larger hiring initiative?
Backfill for temp
- Team training, collaboration – duties will be explained during the interview
Training
- Describe the training this worker will complete (length of training, nesting, etc.).
- What are the training requirements (PTO, alternate schedule, etc.)?
Work – Day – 9:30AM to 6:30 PM (1 hour break)
One week training - MUST arrive on time daily, complete assigned work and turn in assignments daily.
The technician will have an overview of the company and goals, then proceed with training.
Typical Day in the Role
- Walk me through the day-to-day responsibilities and a description of the project (Outside of the Workday JD).
- What are performance expectations/metrics?
- What makes this role unique?
The new employee will be paired with a trainer. Outbound Members Calls will be the primary duty. The work-day may include faxes, provider calls and pharmacy calls. Independent work assignments will be given.
The technician must have a pleasant attitude and be able to encourage members to refill their medications. A minimum of 15 calls per hour. MUST turn in work daily and arrive daily for work on time.
Candidate Requirements
Education/Certification
Required: High School Diploma
Preferred:
Licensure
Required: State Pharmacy Technician License-GA
PTCB Certified
Preferred:
Years of experience required: 1 to 2 years of Pharmacy Technician experience
Disqualifiers: N/A
Additional qualities to look for: exceptional customer service experience
- Top 3 must-have hard skills stack-ranked by importance
1
Customer Service
2
Basic Computer Skills
3
Prefer Health Plan Experience
Candidate Review & Selection
- Shortlisting process
- Candidate review & selection
- Interview information
- Onboard process and expectations
Projected Manager Candidate Review Date:
ASAP
Type of Interviews:
Teams
Required Testing or Assessment (by Vendor):
N/A
Next Steps
- Do you have any upcoming PTO?
N/A
