Operations Manager

Company Description

The Operations Manager has two main areas to the role. Firstly, to provide leadership and direction to all their direct reports, ensuring the highest levels of service are delivered, responsible for Health & Safety across the company, creating and nurturing a culture of excellence that supports our vision and values for the development of our people and business. The second core function of the Operations Manager is to proactively present BaxterStorey to the marketplace across South Wales. It is expected they will pursue opportunities for future growth, working closely with the sales teams to assertively grow the business.

This role is highly visible and so you are always an ambassador, it is required that at least 60% of your time will be spent on site in client locations. Alternatively you have the option to work at home when not in a client location. You are required to be open-minded and flexible in an ever-changing and evolving business.

Whilst this role is predominantly based in the Cardiff and Newport area, it is a requirement of the role to travel across south Wales and also to the UK for wider business events and meetings.

The role is defined by the BaxterStorey values: Proudly Inclusive, Genuinely Warm, Inspirationally Positive & Always Transformative.   

package and benefits:

• Competitive Salary
• Car allowance, or company car
• Bonus
• Pension with employer contribution
• 28 days annual leave 
• Family private medical cover
• Ongoing training and development with access to company academies
• Access to Perkbox our benefits app providing access to high street discounts and benefits

Job Description

Business Development

• To actively participate and assist with sales leads, tenders, presentations, and site show rounds.
• Conduct market research to identify new business development opportunities and potential new market sectors to enter.
• Build relationships with prospective clients and mobilise new contracts
• Following-up on leads and securing appointments

Client Experience

• To monitor and have input into our Service Level Agreements for our clients and reporting back to the business where themes are developing with strong or weak performance.
• To build strong client relationships whilst ensuring that the onsite manager is the primary contact.
• To ensure your direct reports deliver to the client’s needs, requirements, and expectations in line with our contractual obligations and the companies’ vision and values.

Financial Management

To manage the finances within budget for each contract reporting back to the Operations Director as required.

Operational Skills and Knowledge

• As a company BaxterStorey has many policies and procedures over several areas, i.e. H&S, HR, development, operational, systems, financial, insurance, health, and safety etc. You will be required to ensure you, and your direct reports are complaint with these at all times.
• Quarterly you will be required to audit the company’s sites for Health & Safety and ensure that all new policies for Health and Safety are communicated.

Personal Drive, Organisation and Planning

• To identify realistic but challenging self-development needs and to take full responsibility for your own development and learning with the support of the business.

Communication

• To actively work with others clients, suppliers, and the teams seeking out ideas for service improvements, feedback, and suggestions for development and to share this information up and down the company for the use of all.
• Must be able to challenge direct reports and clients in a positive way to gain the right outcome and not shy away from difficult decisions that require influencing skills

People

• To proactively communicate with all your direct reports on a frequent basis both verbally and in writing implementing new service ideas, new system, policies, and procedures.
• To write job descriptions and person specifications to company standards.
• Responsibility for recruitment in line with the company policies.
• Responsibility for onsite induction and probation of employees in line with company policies.
• To be involved in the company grievance and disciplinary procedures as required.
• To carry out annual appraisals and regular reviews in a timely manner with all direct reports and to produce development and improvement plans that are followed through.
• To train, coach, and mentor your direct reports to achieve their full potential in line with the companies’ vision and values.
• To recognise and reward exceptional performance in line with the company’s recognition and reward scheme.
• To actively have succession plans in place for all direct reports.

Qualifications

People/ Interpersonal Skills:

• Charismatic Leadership skills with the ability to engender trust, engage at all levels and model the way
• Able to create and cultivate meaningful inter-personal relationships and participate naturally and willingly with others
• Influencing and motivational skills are critical
• Strategic expertise and commercial vision
• Strong decision maker able to remain thoughtful and objective as well as respond quickly to external events
• Able to set a compelling vision and develop stretching objectives for self and others, as well as monitor progress and inspire others to achieve results

Experience:

• A proven track record of successfully managing multi-site operations and multiple clients.
• A proven track record of successfully leading & managing managers
• Experience of managing service level agreements and key performance indicators.
• Experience of leading a department or business function.
• Experience of data analysis and interpreting and presenting data in a business environment including proposals.
• A proven track record of successfully presenting management information and being able to collate and report statistics for performance measurement.
• Some experience in a catering environment is desirable.

Knowledge:

• Up to date with current foodservice developments and food trends.
• Microsoft office, particularly word, excel and PowerPoint to at least intermediate level.
• Strong working knowledge of key employment legislation in grievance, disciplinary, managing attendance, and recruitment
• Strong working knowledge of Health & Safety processes and the implementation of these

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.