Operations Manager

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Job Location: United Kingdom

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for an Operations Manager to join our award-winning Subsidence division.

You'll lead a team of Claims Technicians. They play a key part in progressing claims, supporting the claim owners and making sure the process keeps moving. You'll make sure your team is organised, motivated and delivering an excellent service to our clients and their customers.

You'll be responsible for team performance and day-to-day enquiries. You'll spot training needs and make sure they're met, keep team morale high, manage absence and carry out appraisals. Above all, you'll lead by example and model the behaviours needed to deliver excellence for customers and clients.

If you're looking for a role that combines office and remote working, so you can balance work and life while leading a supportive team, this could be perfect for you.

This role suits an experienced operations manager from any customer service or claims environment. It's also a great next step for a Senior Claims Technician or Team Leader in subsidence who's ready to move up into operations management.

The skills you will have when you apply:

• Operational management experience: You've managed a team in a busy, customer-focused office or operations environment, or you're a Senior Claims Technician or Team Leader ready for the next step.
• Organised and good people management skills: You're organised and accountable, and you can lead and motivate a team.
• Subsidence knowledge (desirable): Experience of subsidence claims would be helpful but isn't essential.
• Performance focus: You're comfortable managing workloads, productivity and service levels so the team meets client and customer expectations.
• Leading by example: You can manage the team while modelling the behaviours needed to deliver excellent service.
• Decisive and resilient: You resolve matters decisively and stay flexible during times of surge.
• Excellent communication, negotiation and empathy: You build strong relationships with your team, colleagues and stakeholders.
• Adaptable and forward-thinking: You cope well in a fast-changing environment and want to embrace innovative ways of working.
• IT literate: You have a good working knowledge of Microsoft packages such as Word, Excel and PowerPoint.

The skills that will be developed once working:

• Comprehensive training: You'll receive all the Sedgwick-specific training you need to excel in the role.

What we'll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection

Other benefits

• Voluntary benefits: green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career, you'll grow a team of experts. Our Sedgwick University offering helps you and your team members excel. It's the most comprehensive training programme in the industry, with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education.

Together, we're not only reshaping the insurance landscape, we're building a legacy of talent. Come and be a catalyst for change within our industry.

Next steps for you:

Think we'd be a great match? Apply now – we want to hear from you.

If you're unsure whether you have all the skills needed, do apply. We're looking for people from all backgrounds, from seasoned professionals to those returning to the workforce, and everyone in between.

We're also proud to have a zero tolerance policy towards discrimination of any kind, regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation.

After the closing date we'll review all applications and may invite some applicants to an interview, which may be virtual or in person.

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