Customer Success Manager

As a Customer Success Manager at PVcase, you will be responsible for nurturing customers from onboarding through renewal. This role reports to the Head of Customer Success Management (EMEA). We are seeking a candidate with experience managing customers in a B2B environment, with a proven track record of renewing contracts, identifying expansion opportunities, and building strong, impactful customer relationships.

Our Customer Success Management team oversees all post-sales activities with our customers—renewable energy developers—including new customer handoff from sales, quarterly business reviews, expansion opportunities, and renewal of annual contracts.

Responsibilities:

• Own a book of High & Medium touch customers based in Europe, driving engagement throughout all stages of the customer journey.

• Drive healthy adoption, net retention, and churn targets.

• Conduct QBRs and EBRs with customers to understand their business and strategic goals, and demonstrate product ROI.

• Engage with executive sponsors and decision-makers within customer organizations as needed.

• Own the value proposition for the PVcase multi-product suite, understanding how it can be applied to address specific customer needs across the globe. 

• Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to drive a seamless customer journey. 

• Act as a customer liaison within the organization, advocating to senior leadership as needed.

• Contribute to process development and organizational growth projects.