Associate Director, Medical Affairs Intelligence Capability Lead

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us. 

Associate Director, Medical Affairs Intelligence Capability Lead

Organization Overview

Global Field Medical Strategy & Operations serves to maximize the impact of the Field Medical community through standardized tools, innovation, and processes, with a goal of improving patient outcomes around the globe. As a function within Global Medical Affairs Capabilities and Innovation, operationalizing the Medical Affairs strategy to the personal channel is our purpose. The Associate Director, Medical Affairs Intelligence Capability Lead role sits within the Medical Insights & AI Automation pillar of FMSO and owns the project management that scales, enhances, and evolves the Scientific Medical Intelligence (SMI) platform across all global affiliates, disease states, and use cases. The Medical Insights & AI Automation Leader owns the intelligence capabilities’ overall vision and strategic direction; this role partners closely in shaping that direction — surfacing business needs, field and affiliate input, and adoption data — while translating it into platform requirements, sequencing enhancements, and coordinating the cross-functional and global stakeholders needed to scale intelligence capabilities responsibly and effectively.

This role partners closely with Tech@Lilly, tech and consulting vendors, and data engineering partners to translate Lilly Medical Affairs insights needs into clear platform requirements, prioritized enhancements, and rollout plans — and works alongside the platform product owner(s) to ensure new capabilities are scoped clearly, validated with business users, and continuously improved based on real-world adoption and feedback.

Responsibilities

Capabilities Scaling & Program Management

• Own end-to-end project management for scaling, enhancing, and evolving the intelligence capabilities — coordinating requirements gathering, prioritization, delivery timelines, and go-live readiness across affiliates, disease states, sources, and user groups

• Translate Lilly Medical Affairs insights business needs into clear platform requirements, user stories, and acceptance criteria that technology and data science partners can design and build against

• Manage the intake, prioritization, and delivery of platform enhancements (e.g., new data sources, listening priorities, disease states, and affiliates), balancing global consistency with local and affiliate needs

• Lead business user testing and validation of new intelligence capabilities prior to release, ensuring platform outputs meet the real-world needs of users before broader rollout

• Own intelligence capability scaling and adoption plan — including go-live sequencing, training and enablement, office hours, and change management — for new affiliates, disease states, and user groups

Program & Business Subject Matter Expert (SME)

• Serve as the business-facing SME for intelligence capabilities — articulating platform capabilities, contributing to enhancement roadmap discussions, and supporting agile delivery of platform releases in partnership with technical and data teams

• Provide training and enablement across all stakeholder teams on how to use the capabilities and interpret its outputs, so users can trust and act on platform insights with confidence

• Represent the business perspective in capability governance and prioritization forums, and translate business users' feedback into clear, actionable input for the product and technical roadmap

Cross-Functional Enablement & Governance

• Partner across FMSO, BI&A, FMSO India, Tech@Lilly, IBU teams, and vendors to ensure each capabilities’ rollout and enhancements scale consistently while accommodating local affiliate, language, and compliance needs

• Coordinate a global engagement model — consolidating input and feedback from affiliate-level across business stakeholders and ensuring decisions and platform updates flow back to affiliates clearly and on a regular cadence

• Establish and maintain capability performance monitoring approach from a business and adoption lens — usage, engagement, and measurable business impact — and use it to inform enhancement priorities, in partnership with Tech@Lilly, product owner(s), and technical delivery teams

• Document platform scope, roadmap, and reference materials that help stakeholders across stakeholder teams to understand what Medical Affairs Intelligence Capability does, how it's evolving, how to engage with it; ensure the roadmap continues to meet responsible AI, data governance, and compliance standards as the platform scales

Basic Requirements:

• Bachelor's degree

Preferences:

• 5+ years of experience in program or project management, ideally within a technology, data, or analytics-enabled platform environment

• Advanced degree (MS, MBA, or related field) a plus
• Previous experience working with enterprise Medical Affairs data, insights, and technology platforms, including Medical CRM, scientific intelligence, cloud/data platforms, and integrated analytics solutions (e.g., Veeva CRM, H1, MedVA, Databricks, AWS, ZAIDYN, or comparable platforms)
• Strong technical fluency across enterprise data and platform concepts, including data ingestion and pipelines, APIs and system integrations, cloud architecture, data quality and governance, identity/access management, testing and release management, and production support, with demonstrated ability to translate Medical Affairs needs into actionable requirements for technology teams
• Demonstrated ability to translate ambiguous business questions into clear, testable platform requirements and manage them through delivery
• Demonstrated ability to manage complex, multi-stakeholder programs across global, matrixed organizations
• Experience managing technology or data platform programs in close partnership with engineering, data science, or IT delivery teams — including backlog management, sprint planning, and release coordination
• Comfort translating how AI/ML-enabled platform capabilities work (e.g., insight generation, prioritization, or recommendation features) for non-technical business audiences, without needing to build or configure the underlying models
• Experience with medical or clinical insight generation — e.g., medical/clinical insights, competitive intelligence, scientific communications, or field medical strategy — strongly preferred
• Experience managing enterprise platform rollouts across multiple countries or affiliates, including localization, training, and change management
• Experience establishing intake, prioritization, or governance frameworks for platform enhancements or product roadmaps
• Experience with vendor or external delivery-partner management
• Familiarity with responsible AI, data governance, or data privacy frameworks as they apply to enterprise platforms
• Strong analytical mindset paired with the ability to communicate platform capabilities and roadmap decisions to both technical and non-technical business stakeholders
• Proven ability to drive adoption and change management for new enterprise platforms, translating capabilities into clear business value for end users
• PMP, PgMP, agile/Scrum certification, or equivalent program management credential a plus
• Strong process and operational mindset; comfort operating between technical/delivery partners and business stakeholders

Additional Information

• Position location: US (Remote)
• Travel requirements: <10%
• Lilly may provide support for or sponsor work authorization or visas for this role for internal applicants only.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL).

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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