Engagement Operations Coordinator

Bat Conservation International

Engagement Operations Coordinator

Location: Remote (U.S.)
Department: Engagement Team
Reports To: Chief Engagement Officer
Employment Type: Full-Time | Exempt

About Bat Conservation International

At Bat Conservation International (BCI), we're working to conserve the world’s bats and their habitats to ensure a healthy planet through science, conservation, restoration, and collaboration.

BCI's Engagement Team brings together philanthropy, communications and marketing, community engagement and education, supporter experience, and engagement operations to connect people, partners, and resources to conservation impact.

About the Role

The Engagement Operations Coordinator helps BCI's growing Engagement Team operate effectively, respond thoughtfully to external audiences, and move important priorities from idea to execution.

Reporting to the Chief Engagement Officer (CEngO), this role manages a mix of operational, project-based, and public-facing work. The Coordinator will take ownership of defined projects, bring structure to emerging priorities, coordinate across teams, and help improve the systems and processes that support the Engagement Team.

The role will also strengthen BCI's public responsiveness, support engagement and earned-revenue opportunities related to Bracken Cave Preserve, coordinate major conferences and events, and provide operational and project support to the CEngO.

What You’ll Do

Lead Projects and Engagement Operations

• Manage projects from planning through implementation, coordinating timelines, stakeholders, deliverables, and follow-through.
• Bring structure to emerging priorities and cross-functional work by establishing clear plans, responsibilities, and next steps.
• Identify barriers, improve workflows, and develop practical systems that make work more efficient.
• Take on emerging and special projects as organizational priorities evolve.

Strengthen Public Engagement and Bracken Cave Operations

• Serve as a welcoming point of contact for designated public inquiries and coordinate timely responses across BCI.
• Improve systems for receiving, routing, tracking, and responding to public inquiries.
• Coordinate Bracken Cave-related inquiries, correspondence, and public engagement in partnership with Engagement and Conservation colleagues.
• Help strengthen the Bracken visitor experience and identify opportunities to grow earned revenue.
• Use public questions and feedback to identify opportunities to improve resources, communications, and experiences.

Coordinate Conferences and External Engagement

• Coordinate BCI's participation in major conferences, events, and external engagement opportunities.
• Manage logistics, schedules, registrations, materials, and cross-team coordination.
• Support major conservation convenings and high-visibility organizational priorities, including international conferences.

Partner with the Chief Engagement Officer

• Provide operational and project support to the CEngO, helping organize priorities, meetings, external relationships, and follow-through.
• Coordinate scheduling and logistics for selected partners, donors, former Board members, and other priority stakeholders.
• Prepare materials, organize information, document decisions, and track commitments.
• Maintain relationship information in Raiser’s Edge in partnership with Engagement Services.
• Identify opportunities to streamline recurring work through better processes, technology, and automation.
• Partner with the Chief of Staff and colleagues across BCI on cross-functional priorities.

Support Team Effectiveness

• Coordinate selected team meetings, planning sessions, retreats, and team-wide initiatives.
• Help maintain visibility into priorities, decisions, commitments, and shared work.
• Support improvements to workflows, shared resources, technology, and ways of working.

What You Bring

Required Qualifications

• Bachelor's degree or equivalent combination of education and professional experience.
• 3+ years of relevant experience in project coordination, operations, program administration, constituent engagement, events, or a related area.
• Demonstrated ability to independently manage projects involving multiple stakeholders and deadlines.
• Strong organization, judgment, initiative, and follow-through.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to build productive relationships and coordinate across teams without formal authority.
• Comfort working independently and creating structure when work is not fully defined.
• Strong comfort with technology and willingness to learn new systems, tools, and automation.
• Ability to manage multiple priorities in a dynamic, distributed environment.

Preferred Qualifications

• Experience coordinating cross-functional projects, conferences, or events.
• Experience working with members of the public, donors, supporters, volunteers, or other external audiences.
• Experience improving operational processes or workflows.
• Familiarity with CRM systems such as Raiser’s Edge, project management tools, or collaborative technology.

Why Join Bat Conservation International?

BCI offers a competitive total rewards package, including medical, dental, and vision insurance; 401(k) with employer match; paid vacation and sick leave; professional development opportunities; flexible work arrangements where applicable; and a collaborative, purpose-driven culture.

Our Commitment

Bat Conservation International is committed to fostering a workplace where everyone feels welcomed, respected, and empowered to contribute. We believe diverse backgrounds, experiences, and perspectives strengthen our organization and our conservation impact.

We are proud to be an Equal Opportunity Employer and encourage applicants from all backgrounds to apply.

How to Apply

If you have 70% or more of the qualifications for this role, we encourage you to apply. Please submit a resume and cover letter.

Applications are due by October 23, 2026. Interviews are anticipated to take place in October and November, with a tentative start date in November 2026.

***All applications are reviewed through ADP Workforce Now***

https://1.adp.com/W6ywLZtFDCK