Senior Director, ITSM & ServiceNow Platform Leader

Job Description Summary

As the Senior Director, ITSM & ServiceNow Platform Leader, you will serve as the steward of GE Vernova’s enterprise service ecosystem. Following the successful stand-up of our platform, this role is a pivotal leadership position tasked with scaling our capabilities, maturing our operational excellence, and driving an AI-first innovation agenda. You will lead a large-scale, high-performing organization responsible for the vision, governance, and delivery of transformative workflows across the enterprise. In addition to platform ownership, you will spearhead the integration of newly acquired businesses into our standard operating model, ensuring rapid time-to-value and enterprise alignment.

Job Description

Key Accountabilities

  • Strategic Platform Leadership: Define and execute the long-term vision and roadmap for the ServiceNow ecosystem. Transition the platform from a core utility to an enterprise-wide driver of digital transformation, productivity, and AI-enabled innovation.

  • Operational Excellence & Scale: Own the stability, performance, and scalability of the platform. Cultivate a "customer-obsessed" culture that prioritizes operational rigor, high availability, and best-in-class user experiences.

  • Organizational Leadership: Lead, mentor, and scale a large, diverse team of domain experts. Foster a servant-leadership environment characterized by curiosity, psychological safety, and a relentless commitment to professional development and high-impact delivery.

  • Enterprise Integration & M&A: Serve as the primary driver for integrating new acquisitions into GE Vernova’s service standards. Define the "day one" and "steady state" strategies for platform adoption, process harmonization, and user migration.

  • AI-First Innovation: Champion the adoption of next-gen AI and automation technologies to simplify IT tools, reduce operational friction, and generate tangible cost-out opportunities.

  • Cross-Functional Advocacy: Act as a strategic partner to CTOs, Business Unit leaders, and Global Operations. Influence stakeholders at all levels to break down silos, ensure compliance, and promote a unified service management standard.

  • Governance & Financial Stewardship: Establish robust governance frameworks that balance agility with strict adherence to security and compliance requirements. Manage departmental resources with full financial accountability and operational transparency.

Required Qualifications

  • Education: Bachelor’s degree in Computer Science, STEM, or related field.

  • Leadership Experience: 10 years of progressive leadership experience in IT infrastructure, Service Management, or Enterprise Platform roles within a global, complex, matrixed organization.

  • Technical Depth: Deep subject matter expertise in ServiceNow platform architecture, ITSM, and enterprise workflow automation.

  • Transformation Track Record: Proven success in leading large-scale organizational change, M&A integration, and the deployment of enterprise-wide standard work.

  • Executive Presence: Exceptional communication skills with the ability to influence C-suite stakeholders and align diverse business units around a common technical vision.

Desired Leadership Characteristics

  • Servant Leader: You prioritize your team’s success, clear obstacles for your reports, and foster a culture of inclusivity and radical candor.

  • Architect of Culture: You build high-trust organizations that celebrate intellectual curiosity, agility, and a "fail-fast, learn-faster" mindset.

  • Resilience & Judgment: You thrive in high-stakes environments, capable of making difficult trade-offs with clarity, speed, and composure.

  • Strategic Rigor: You are as comfortable discussing long-term AI strategy as you are reviewing operational KPIs and incident management reports.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

#LI-Remote - This is a remote positionApplication Deadline:For candidates applying to a U.S. based position, the pay range for this position is between $155,300.00 and $258,800.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on October 02, 2026.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.