Customer Contract Management

Job Description Summary

Job Description

Roles and Responsibilities

• Responsible for the profitability and customer satisfaction for assigned contracts · Provide both service agreement, and time and material program management · Assist in sales campaigns for new contracts and proposals · Assure timely resolution of customer issues and customer satisfaction for assigned contracts · Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams · Function as liaison between internal organizations and customers for assigned contracts ·
• Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
• Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
• May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
• A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.

Required Qualifications

• This role requires basic experience in the Services & Customer Contract Management. Knowledge level is comparable to a Bachelor's degree from an accredited university.
• Bachelor's degree from an accredited university / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

Desired Characteristics

• 
  Strong oral and written communication skills. Ability to document, plan, market, and execute programs.
   

Additional Information

Relocation Assistance Provided: No