eSkillz is passionate about empowering people through personalized, people-first technology solutions. We transform learning and talent management platforms into tools that are easy to use, visually align with customer brands, and support real learning outcomes. From software evaluation to implementation, custom app development, and day-to-day administration, we tailor every solution to help solve unique challenges. By simplifying technology and enhancing usability, we deliver solutions to help our customers maximize their tech and their talent.
About the Role:
eSkillz is currently seeking an experienced SAP SuccessFactors Performance & Goals Administrator/Consultant for a part-time contract position within our Professional Services Division. In this role, you will be the primary point of contact for our SuccessFactors clients, supporting their Performance & Goals Management (PMGM) system administration and optimization needs. These include, but are not limited to, system configuration, biannual release management, consulting on best practices, user data and permission management, troubleshooting, and reporting. We are seeking candidates who are proficient in SuccessFactors Performance & Goals. Knowledge of other SuccessFactors modules is a plus. This role will also be assisting our Microsoft SharePoint clients with managing and updating configurations, documents, and workflows within SharePoint based on client requirements.
About the engagement:
- This is a part-time, independent contractor position. It is not a full-time employee role.
- Must be a U.S. citizen and reside in the United States
- Approximately 10–20 hours per week, with a flexible schedule based on client project needs.
- Fully remote; contractor provides their own equipment and workspace.
- Compensation is an hourly contract rate, commensurate with experience.
What you'll do:
- Serve as the main system administrator for the SAP SuccessFactors Performance & Goals platform. Tasks include:
- Set up user and administrator accounts and maintain appropriate access through Role-Based Permissions
- Design, configure, and maintain performance form templates, route maps, and form sections, including mid-year and end-of-year assessment forms
- Set up and maintain goal plan / work plan templates, and customize goal libraries with organization-specific categories and performance element descriptions
- Configure custom fields and dropdown selections, such as aligning goals to strategic plan objectives or competencies
- Configure and maintain competency libraries, rating scales, and picklists
- Configure email notifications and alerts for form routing and goal/work plan changes
- Configure Continuous Performance Management check-ins, activities, and acknowledgments to document ongoing performance discussions
- Launch, manage, and monitor performance review cycles, including mass form creation, form routing, and administrative form transfers
- Build standard, ad-hoc, and recurring reports (Story Reports, Table Reports, dashboards), including goal/work plan status and audit trail reporting
- Troubleshoot system, user data file, and integration issues
- Test new release features and upgrades in the test environment, and assist clients with new feature enablement and rollout
- Evaluate client enhancement requests, determine feasibility, and recommend the best implementation approach
- Analyze current configurations and provide recommendations to optimize the platform
- Work with the client to standardize, streamline and coordinate business and system processes. Understand, document, and clearly communicate these business processes to both client stakeholders and internal teams.
- Manage project requests, tasks, communication, and timelines for deliverables, and provide regular status updates to clients
- Conduct ongoing quality control checks on system configurations
- Document system changes, configurations, and decisions, and develop and maintain SOPs, job aids, and user guides
- Train system administrators and team members on SuccessFactors Performance & Goals functionality and processes, and support change management efforts
- Serve as liaison between client and technical resources as required; escalate issues through the proper channels and work with escalation point person to achieve issue resolution
- Be a trusted advisor to the client and be engaged on a regular basis to understand client’s needs
What you'll need:
- Bachelor's degree desired but not required
- At least 2 years of experience working as an Administrator or Consultant of SAP SuccessFactors Performance & Goals
- 2 to 5+ years of experience in medium-to-large organizations in an HRIS, application, help desk or HR technology support role
- Implementation and HR suite experience is a plus
- Strong experience in customer support, client management, or training
- Must have excellent verbal and written communication skills and effective organization and project management skills
- Position is remote, so you must have access to your own reliable computer, hard-wired internet connection and accessible phone
- Must be a U.S. citizen and reside in the United States
- Able to work independently as well as in a team environment
- Proficient in Microsoft Office programs
- Able to commit to a consistent part-time schedule and reliably meet client deadlines
- Experience with web conferencing software, particularly MS Teams, GoToMeeting, or WebEx
Bonus points if you have:
- Have strong presentation, communication, and consulting skills.
- Have experience in multiple SuccessFactors modules (e.g., Employee Central, Compensation, Succession & Development)
- Hold an active SAP SuccessFactors Performance & Goals certification
- Have experience supporting federal government clients
- Have experience working in a consultant capacity
