Contractor Payment Specialist

Job Description: Contractor Payment Specialist 

Making your next move count 

At Openforce, you will find a career experience that will challenge you, satisfy you, and make you proud to work for this Software as a Service (SaaS) and services company. Teamwork and transparent communication are the hallmarks of this company. The focus is on high performance, high customer service and delivery standards. Openforce is a well-established company with an excellent reputation in our industry and with a ‘start-up’ feel. Openforce delivers the leading integrated cloud software suite for the independent contracting community, including recruiting, onboarding, settlement pay, compliance, insurance, and retention. 

Position Summary 

The Contractor Payment Specialist is responsible for maintaining client settlement setups and processing accurate, on-time settlements, ensuring data integrity across an assigned book of clients. Duties include reconciliation and adjustment entries, working closely with clients, vendors, and third parties to ensure all payment-related tasks are processed as requested and funds are accurately distributed to Independent Contractors. 

Responsibilities 

• Process accurate, on-time settlements for an assigned book of clients and their Independent Contractors, applying strong accounting skills and meticulous attention to detail to every entry 

• Take ownership of payment accuracy for your assigned book of clients; promptly identify, report, and help correct any errors 

• Reconcile client accounts, create invoices, and request funding; request write-offs as needed 

• Maintain a list of outstanding invoices per client and partner with clients to obtain these funds as part of the settlement process 

• Partner with internal departments when funding is not received on time, and alert other teams and impacted Independent Contractors of any delays in receiving their funds 

• Maintain client deductions in accordance with their business needs; update client and insurance fee deductions, and provide reconciliation and deduction reports to clients upon request 

• Communicate professionally with client contacts on settlement questions and requests, providing timely and accurate responses 

• Proactively identify, track, and follow up on settlement issues, trends, or anomalies within the assigned book of clients; escalate to the Contractor Payment Manager when necessary 

• Respond to and resolve assigned Jira and Zendesk tickets within established timeframes 

• Support cross-department client requests such as debit pulls and insurance opt-out requests 

• Partner closely with the Accounting and Client Services teams to meet client needs and provide best-in-class service to our stakeholders 

• Maintain client settlement information in the client’s Confluence knowledge base 

• Follow team Standard Operating Procedures (SOPs) and proactively provide feedback to management on process improvements and gaps in SOPs or the knowledge base