Help Desk Technician level 1

• Today

Distro

Role overview

Qualifications

High school diploma
Technician at SENA in some tech field
At least 1 year of tech support experience
Good communication and customer service skills

Responsibilities

Installing and configuring software and hardware
Setting up and maintaining user accounts and passwords
Resolving network and connectivity problems
Providing phone and email support

Key facts

Remote from: Colombia, South America, Latin America
Full time
Junior (1-2 years)
Help Desk Technician
English

Hard skills

Other skills

Communication
Customer Service

About the company

Distro

Human Resources Services

Distro is an AI-driven recruiting platform designed to automate and streamline the hiring process for companies of all sizes. By leveraging smart automation, Distro helps teams quickly vet resumes, conduct structured video interviews, and match candidates to job requirements, enabling efficient and effective hiring. Catering to startups, remote-first companies, and enterprise talent teams, Distro enhances recruitment by reducing manual tasks and facilitating international hiring through its employer of record services.

Company details

IndustryHuman Resources Services

Company size2 - 10

Links

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Job description

A level 1 IT technician is an entry-level position that provides basic technical support to users and troubleshoots common IT issues. • Responsabilities : The typical duties of a level 1 IT technician include: Installing and configuring software and hardware Setting up and maintaining user accounts and passwords Resolving network and connectivity problems Providing phone and email support Documenting incidents and resolutions Gathers and analyzes information about the user's issue and determines the best way to resolve their problem. • Skills: The minimum requirements for a level 1 IT technician are: A high school diploma or Tecnhician at SENA in some tech field. Tech Support Experience; at least 1 year of experience. Good communication and customer service skills #SolvoHRGlobal #LI-PROMOTED #LI-Remote

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