It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Number of Openings: 1
Hiring Priority: Active Hiring
The DCX Client Services - Home-Based Program Operations Specialist will work as a full-time employee for a growing business based in the United States. This role is responsible for keeping client programs organized by managing day-to-day program operations, rental logistics timelines, supplier coordination, inventory and fulfillment activity, client deliverables, and cross-functional workflows.
REQUIRED CORE COMPETENCIES
- Strong project management, organization, and time-management skills.
- Demonstrated ability to manage multiple projects, orders, deadlines, and stakeholders simultaneously.
- Exceptional follow-through and attention to detail.
- Strong written and verbal communication skills.
- Ability to proactively identify issues and take ownership of driving them toward resolution.
WHAT YOU WILL DO
Program Management
- Own project schedules, milestones, recurring tasks, deadlines, and follow-up.
- Manage onboarding timelines for new programs.
- Escalate strategic, financial, or client-sensitive issues to department leadership when appropriate.
Inventory, Fulfillment & 3PL Coordination
- Serve as a primary day-to-day operational contact for third-party logistics and fulfillment partners.
- Coordinate inventory questions, discrepancies, adjustments, and escalations.
- Monitor receiving activity and resolve inbound inventory issues.
- Coordinate fulfillment, shipping, backorder, and delivery issue resolution.
- Work closely with internal Logistics and Production teams to resolve operational challenges.
- Monitor recurring fulfillment issues and identify opportunities for process improvement.
Client Program Administration
- Maintain schedules for monthly, quarterly, and annual client meetings and program deliverables.
- Track post-meeting action items and ensure commitments are completed.
Cross-Functional Coordination
- Serve as a central point of operational coordination across the Strategic Programs team.
- Partner with Sales during new program transitions and onboarding.
Rental Program Management
- Coordinate rental requests, availability, timelines, shipping, and returns.
- Resolve rental-related operational issues.
- Maintain rental program procedures and documentation.
Process & SOP Management
- Maintain and improve operational SOPs and recurring workflows.
- Document new processes as programs and responsibilities evolve.
- Identify inefficiencies and recommend practical improvements.
WHAT WE LOOK FOR
- Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.
- Experience: 3–5+ years of experience in project management, program operations, account operations, production, e-commerce operations, fulfillment, promotional products, or related experience.
- Language Proficiency: Strong written and verbal communication skills.
- Working Schedule: Ability to work within US operating hours.
- Technical Skills:
- Experience maintaining project schedules, order documentation, and recurring operational workflows.
- Experience with project or order management platforms such as CommonSku.
- Experience managing purchase orders and supplier production is a plus.
- Experience with inventory management, fulfillment, shipping, or 3PL operations is a plus.
- E-commerce or online store experience is a plus.
- Industry Specific Software/Knowledge:
- Branded merchandise, promotional products, print, apparel, or related industry experience is a plus.
- Enterprise or B2B client program experience is a plus.
- Client onboarding and implementation experience is a plus.
- Experience working across U.S. and Canadian operations is a plus.
- Comfortable communicating directly with suppliers, vendors, warehouses, and fulfillment partners.
WHAT WE OFFER
- Industry: Promotional Products
- Work Shift: 8:00 AM - 5:00 PM EST (USA)
- Workdays: Monday through Friday (USA)
BENEFITS OF WORKING WITH US.
- Industry-leading salary packages
- Permanent work-from-home setup
- Company equipment provided
- Government Mandated Benefits Employer Share
- Internet stipends upon regularization
- HMO Coverage upon regularization (with an option to enroll as early as Day 1)
- PTO credits and service incentive leaves
- Major spring and winter company live events
- Monthly employee appreciation virtual events
- Company-provided career skills training courses
- A company culture focused on your personal and professional growth
WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.
If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
