Lead Director-Digital Product – Clinic Operations and Ambulatory Workflows

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Lead Director, Digital Product – Clinic Operations and Ambulatory Workflows

Location: Remote with ~ quarterly travel

Department: Healthcare Technology & Product Management

Reports To: Senior Medical Director, Clinical Informatics & Digital Product

Role Overview

As the Lead Director of Digital Product for Clinic Operations and Ambulatory Workflows you will lead the technology product strategy and execution for core clinical care delivery products, including core in-clinic and virtual care encounters, in-basket management, and inventory management. 

In this high-impact role, you will partner directly with clinical and business operational leaders to shape end-to-end technology pathways that support the delivery of safe, high quality outpatient care. You will lead a multidisciplinary team of product managers, Epic analysts, software engineers, data scientists, and UI/UX designers to translate clinical vision into scalable technology roadmaps that optimize patient outcomes, with an emphasis on safety, a delightful patient and care team experience, and lowering the total cost of care.

The candidate must have expertise with value-based care models and Epic as a core care delivery platform.

Key Responsibilities

Strategic Business Partnership & Care Model Integration

• Partner with healthcare delivery leadership to collaborate on end-to-end care models to ensure the execution of efficient and safe care delivery in an outpatient setting, while also reducing administrative burden for the care team. Technology should enable and enhance both the patient and provider experience, resulting in excellent staff retention and patient satisfaction.
• Serve as a strategic thought partner for CVS HCD business stakeholders as they define the "why" and the "what’ for care model strategy. 
• Drive cross-functional technology teams that surface technology solutions to enable care model strategy and drive end-to-end execution of technology products.
• Establish shared outcome metrics with business leaders, ensuring all technology investments directly drive improved clinical quality, patient experience, and financial performance.

Product & Technology Leadership

• Lead multidisciplinary technology teams —including Product Managers, Epic Analysts, Software Engineers, Data Scientists, and Designers—to build seamless, end-to-end clinical technology pathways that reduce medical costs, while driving patient experience and outcomes.
• Oversee the transformation of broad clinical ideas into rigorous problem statements, actionable product specifications, and robust Epic/technology architectures.
• Accountable for end-to-end technology design, translation into technical requirements, and technology build.
• Ensure smooth integration between external data sources (e.g., claims data, remote monitoring, health plan feeds) and internal Epic workflows to provide clinicians with real-time, actionable insights. Know when these integrations are needed and partner with technical team members to ensure effective execution that works well in clinical practice.

Operational Execution & Continuous Improvement

• Take end-to-end accountability for the technology lifecycle, from initial problem discovery through technical solutioning, build, deployment, and measurable outcome realization.
• Establish continuous feedback loops and iterative improvement cycles to ensure deployed technologies achieve targeted clinical and financial goals.
• Maintain a deep operational understanding of both Value-Based Care (VBC) and Fee-for-Service (FFS) delivery environments to ensure solutions scale across business models.

Team Leadership & Culture

• Lead, mentor, and build a high-performing product team of "translators"—professionals fluent in both healthcare operations and technology capability.
• Lead and mentor cross-functional technology teams beyond product - Epic analysts, engineers, data scientists - focused on driving success in CVS HCD admissions prevention efforts.
• Foster a team culture grounded in curiosity, resilience, problem-solving, and joy, maintaining high engagement even during complex, high-pressure execution cycles.

Qualifications & Key Competencies

• Executive Presence: Proven ability to communicate, influence, and build trust with senior executive stakeholders and frontline team members alike.
• Epic & Healthcare Tech Expertise: Hands-on experience with Epic EHR workflows, module configurations, and translating operational requirements into Epic build. Understanding of how external health data enriches EHR clinical workflows.
• Healthcare Operations & Domain Knowledge: Deep familiarity with clinical operations, Quality Improvement (QI) methodologies, Value-Based Care (VBC) constructs, and Fee-For-Service (FFS) operational dynamics, and medical cost initiative care pathways.
• Product & Technical Leadership: Track record of leading cross-functional teams to deliver high-scale technology backed clinical interventions.
• Problem-Solving & Accountability: Exceptional analytical rigor; ability to frame ambiguous clinical challenges into structured problem statements. The ability to hold themselves and teams highly accountable for execution and towards measurable outcomes.
• People Leadership: Demonstrated ability to lead with empathy, optimism, and rigor, building high-trust teams that excel under pressure.

Required Experience & Education

• Education: Bachelor’s degree required; Graduate degree and/or clinical background preferred (RN, MD, DO, NP, PA)
• Experience: 10+ years of progressive leadership experience spanning healthcare operations, clinical technology product management, and enterprise EHR implementation (specifically Epic).
• Track Record: Proven history of partnering with primary care delivery networks, retail clinics, and/or value-based care organizations to improve medical cost trends and clinical care pathways.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.