Customer Service Representative - Nicaragua

About Us

Responsive Answering Service provides contact center and answering services to businesses across the United States.

We act as an extension of our clients’ operations—integrating seamlessly with their systems, workflows, and brand voice. Our distributed teams enable flexible, scalable coverage while maintaining a strong focus on service quality, reliability, and performance

Job Overview

We are looking for a motivated and bilingual Customer Service Representative to join our remote team. In this role, you will be responsible for assisting customers, addressing their questions and concerns, and providing a positive customer experience through clear and professional communication.

Responsibilities

• Handle inbound customer calls in a professional and friendly manner.
• Assist customers with questions, requests, and concerns.
• Provide accurate information and appropriate solutions based on customer needs.
• Resolve customer issues efficiently while maintaining a positive customer experience.
• Communicate clearly and professionally in both English and Spanish.
• Document customer interactions and relevant information accurately.
• Follow company procedures, guidelines, and quality standards.
• Escalate complex issues to the appropriate team when necessary.
• Maintain a customer-focused approach throughout every interaction.

Requirements

• Fluent in English and Spanish, both written and spoken.
• Excellent communication and active listening skills.
• Strong customer service and problem-solving skills.
• Comfortable handling inbound customer calls.
• Ability to remain professional and patient when assisting customers.
• Good grammar and attention to detail.
• Ability to work independently in a remote environment.
• Own computer and headset.
• Reliable internet connection and a quiet, professional workspace at home.
• Schedule flexibility.
• Previous customer service experience is preferred but not required.

Equipment Requirements

• Laptop or desktop computer.
• Minimum 8 GB RAM; 16 GB recommended.
• USB headset with a noise-canceling microphone.
• Stable power and internet connection.
• Ability to connect via Ethernet.

Connectivity

• Minimum 25 Mbps download / 10 Mbps upload
• Wired (Ethernet) connection strongly preferred over Wi-Fi

Benefits

• Performance-based bonus opportunities.
• Payments via Deel.
• Fully remote position within LATAM.
• Opportunity for professional growth within a U.S.-based technology company.
• 2 days off per week.