Chief of Staff (For Pooling) | Brazil

At Peak Support, we are passionate about delivering exceptional service to our customers and clients. As a rapidly growing services provider, we offer a wide range of services including customer support, sales operations, and business process outsourcing to high-growth companies. Our commitment to providing outstanding customer experience and supporting our clients as they grow and scale is at the heart of everything we do.

We’re looking for a Chief of Staff for a mission-driven health food company. The Chief of Staff sits between strategy and execution. The Founder/CEO will establish the company’s major objectives and priorities. The Chief of Staff will help translate those priorities into an operating plan and ensure that the team delivers against it.

The Chief of Staff should be comfortable moving between high-level business priorities and the details required to make sure work actually gets completed. This is a highly collaborative role that requires regular communication and strong availability during the team’s working hours.

Key Responsibilities

• Translate company objectives into clear priorities, projects, owners, deadlines, and measurable outcomes
• Manage the operating rhythm of the company and keep teams aligned around the highest-priority objectives
• Track progress against company and departmental goals and hold team members accountable for commitments
• Identify gaps between targets and actual performance, diagnose why objectives are off track, and develop practical solutions
• Surface problems early rather than waiting until deadlines or targets are missed
• Coordinate work across departments, remove bottlenecks, and improve communication across in-person, hybrid, remote, and external team members
• Lead or facilitate regular operating and accountability meetings with clear decisions, owners, and next steps
• Build and improve processes, systems, dashboards, and workflows
• Help prioritize competing initiatives and protect the team from unnecessary work
• Give the Founder/CEO clear visibility into what is working, what is not, and where attention is required

Team Leadership & Execution

A major responsibility of this role is helping the team produce its highest sustainable level of output, not by simply pushing people to work harder, but by ensuring they understand what matters, know what is expected of them, have the resources they need, and are held accountable for results. The Chief of Staff should identify the root causes of execution issues and take practical steps to resolve them. Strong judgment and interpersonal skills are essential to know when to coach, challenge, support, clarify, or escalate.

Operational Excellence

• Prior operational experience is critical. We are looking for someone who naturally creates structure around complexity and can take an objective and turn it into an executable plan.
• Goal setting and KPI tracking
• Project and task management
• Accountability systems
• Process improvement
• Resource allocation and prioritization
• Cross-functional coordination
• Meeting management and follow-through
• Identifying bottlenecks and root-cause problem solving
• Building repeatable systems
• Using data to identify performance gaps and guide decisions

AI, Systems & Tools

We expect the Chief of Staff to be highly comfortable with AI, automation, project-management systems, dashboards, and modern productivity tools. These tools should reduce administrative work, improve visibility, document processes, analyze information, track commitments, and help the organization operate more efficiently.

Technology does not replace leadership or judgment. The Chief of Staff must be able to understand people, recognize problems, make decisions, communicate clearly, and drive execution.

What Success Looks Like

Success means the company gets better at turning priorities into results. The team should have greater clarity around what matters, stronger accountability, fewer missed commitments, faster identification of problems, better cross-functional communication, and more consistent execution against company objectives.

The Founder/CEO should be able to spend more time on the areas where they create the greatest value because the Chief of Staff has created confidence that priorities are being translated into action throughout the organization.

Most importantly, we want someone who sees a gap between where we are and where we need to be and takes ownership of helping the organization close it.

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

What We’re Looking For

• Significant prior operational or business-management experience
• Demonstrated ability to turn objectives into execution
• Strong project and team-management capabilities
• Excellent interpersonal and communication skills
• Strong analytical and problem-solving ability
• Ability to identify performance gaps and develop solutions
• Comfortable holding people accountable while maintaining strong working relationships
• Highly organized with exceptional follow-through and ability to prioritize competing initiatives
• Comfortable managing in-person, hybrid, remote, and external team members
• Strong judgment and ability to operate independently
• Comfortable using AI, automation, and modern operating tools
• Experience working directly with a founder, CEO, or senior leadership team is a plus
• Experience in an entrepreneurial, ecommerce, CPG, food, or rapidly growing small business is a plus

Expectations & Accountability

• Know the company’s highest-priority objectives and whether they are on track
• Identify problems before they become major problems
• Push for clarity when responsibilities or expectations are unclear
• Hold yourself and others accountable for commitments
• Communicate difficult information directly and constructively
• Bring proposed solutions when raising problems
• Follow through until important work is completed
• Continuously improve how the organization operates
• Use AI and tools intelligently without becoming dependent on them
• Maintain high standards while building positive, productive relationships across the team

***Note: This position is currently on pooling status. We are accepting applications to build a pool of qualified candidates for potential upcoming hiring needs. Please note that there is no definite timeline for when the position will move forward. Applications will be reviewed as opportunities become available, and shortlisted candidates may be contacted for the next steps.