Hospitality Account Support Coordinator

Be Part of the Future of Sleep! 

At Serta Simmons Bedding (SSB), we're more than a mattress company, we're a leading global sleep company with a mission to help people sleep better so they can live healthier lives. With a 150-year heritage in delivering industry-leading sleep solutions, we own iconic brands including Serta®, Beautyrest®, Simmons® and Tuft & Needle®.

What You'll Do:

• Contribute to the achievement of sales targets by supporting the SSB Hospitality Sales team, including performing tasks related to customer and order management (e.g. Billing, Reporting, Shipments, Communications).
• Support order entry functions, including electronic orders, reviews orders for accuracy; works with factory CSR and Credit Analyst to release orders for production. Interact with Operations/Factory associates to ensure order fulfillment and serve as liaison to plants to communicate delivery requirements.
• Communicates critical terms and conditions of sales orders and any other special issues related to accounts or transactions to all stakeholders. 
• Review "credit hold" reports; work with the credit department to research and solve problems.
• Review daily order metrics for accuracy of orders entered by the sales reps.
• Maintains current knowledge of SSB Hospitality products, services, and marketing techniques, ordering procedures and pricing schedules.
• Assist sales reps with various admin duties (e.g. Account set up, Plant liaison, Order amendments).
• Work in tandem with other coordinators to manage general hospitality inbox emails.
• Performs related and ad-hoc duties as assigned by leadership.

This is a remote position supporting sales representatives and customers across the Central and Eastern U.S. Ideal candidates should reside in the Central time zone. 

What You'll Bring:

• 2+ years of customer service (hospitality preferred) 
• Excellent customer service and account management skills employing attention to detail. 
• Proficient with problem identification and conflict resolution. 
• Strong proficiency with Microsoft Office suite; especially Excel. 
• Detail-oriented; a high degree of accuracy is required. 
• Problem solving and Critical Thinking
• Associate's degree is a plus (not required) 

Job Factors/Work Environments

• Work is primarily sedentary in nature.

Why work at Serta Simmons Bedding?

When you join SSB, you become part of a winning and diverse team that is excited and committed to helping people get better sleep. We provide inspiring career opportunities, competitive benefits, employee perks, and the chance to be part of the future of sleep.

Benefits and Perks (USA, Salary non-union- optional):

• Health, Dental, and Vision

• Annual employee contribution to HSA

• 401K with company match

• Paid Time Off / Vacation

• 12 company holidays

• Sick days

• Company paid short- and long-term disability

• Paid parental leave

• Discount programs including Friends and family discounts

• Referral Bonus

• Tuition Reimbursement

Employees are required to comply with COVID policies established by a vendor or customer.

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination, with respect to all terms and conditions of employment, based solely on a person’s race, color, religious creed/religion, sex (including sexual orientation, or gender identity), pregnancy, childbirth or other related medical conditions, national origin, ancestry, citizenship status, disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping or expression), genetic information (including family medical history), or any other protected status except where a reasonable, bona fide occupational qualification exists.

SSB will provide reasonable accommodations to applicants and employees who need them, as required by law.

The hiring salary range for this position applies to where legally required, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable, as otherwise dictated by the appropriate Collective Bargaining Agreement.