Order Processing Project Manager

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking an Order Processing Project Manager to be responsible for proactively managing rejected orders to ensure they are corrected, supported, and moved back into Pipeline as quickly as possible. The Order Processing Project Manager serves as a central point of coordination between Sales, Deal Management (DM), TOV, Solution Engineers (SEs) and the customer to drive the resolution of order errors and pipeline delays.

In addition to hands-on order remediation, the Order Processing Project Manager leads initiatives to streamline processes, improve turnaround times, and minimize order fallout, directly impacting revenue acceleration and customer satisfaction.

Candidates must thrive in a fast-paced, entrepreneurial environment, demonstrate strong ownership of outcomes, and excel in cross-functional collaboration and problem-solving.

Responsibilities:

• Exclusively manage each order (Project) from Order Submission to Pipeline stage.
• Serve as the primary point of contact for managing and resolving rejected or stalled orders across assigned sales teams.
• Investigate rejected orders, identify root causes, and drive the necessary corrective actions in coordination with Sales, DM, TOV, and SE teams.
• Partner closely with stakeholders to obtain missing information, correct order entry errors, or escalate technical/operational blockers.
• Lead order recovery initiatives to minimize order cycle times and expedite movement into the active delivery pipeline.
• Facilitate and track real-time order corrections and ensure complete resolution against defined Service Level Agreements (SLAs).
• Provide regular reporting and updates on rejected order volume, resolution rates, and key trends.
• Identify systemic process gaps contributing to order errors and partner with internal teams to implement improvements.
• Act as a subject matter expert (SME) for rejected order processes, developing and maintaining supporting documentation, guides, and training material.
• Foster a culture of transparency, responsiveness, and operational excellence across order management processes.

Qualifications:

• Bachelor’s degree (B.A.) from a four-year College or University, plus a minimum of five (5) years of relevant work experience, or equivalent combination of education and experience.
• Must thrive in a fast-paced, entrepreneurial environment, demonstrate strong ownership of outcomes, and excel in cross-functional collaboration and problem-solving.
• Strong background in order management, project coordination, or sales operations.
• Experience working with Salesforce CRM strongly preferred.
• Demonstrated ability to manage escalations, problem-solve cross-functionally, and drive action to resolution.
• Strong attention to detail and organizational skills.
• Ability to prioritize and manage multiple tasks under tight deadlines.
• Excellent verbal and written communication skills; ability to navigate difficult conversations and align stakeholders.
• Comfortable working independently with minimal supervision in a dynamic, evolving environment.
• Process improvement mindset with a desire to identify, recommend, and implement workflow efficiencies.

Estimated base salary range: $68,100 - $104,700 USD/annually

#LI-Remote

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.