IT Account Manager

Company Description

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Digital Workplace and Cyber Security & Networking.

Values: Open, Bold, Trusted

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.

Trusted Partners:

• Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
• Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
• Fortinet: Elite VIP Program – one of only 2 in the UK
• AWS: Advanced Solution & Managed Service Provider Program

Job Description

IT Account Manager

Why This Role?

Take ownership of an established portfolio of customers and turn strong relationships into sustainable commercial growth.

You'll retain and develop existing accounts, identify cross-selling opportunities and manage deals from initial opportunity through to completion. Working closely with sales, purchasing, finance and project delivery teams, you'll play a key role in driving revenue growth while delivering an excellent customer experience.

What You'll Be Doing

• Manage and grow a portfolio of existing customer accounts
• Achieve and exceed agreed sales, revenue and profit targets
• Build trusted relationships with customers and key vendor Account Managers
• Identify cross-selling opportunities across IT products and services
• Take ownership of opportunities and progress deals through to completion
• Prepare the commercial elements of customer proposals, including pricing, discounts and margin modelling
• Deliver engaging sales presentations to both new and existing customers
• Monitor competitor activity and support customer retention strategies
• Maintain accurate customer, opportunity and relationship data within Salesforce
• Work closely with Purchasing, Finance, PMO and other internal teams to ensure successful delivery of products and services

What We're Looking For

Essential

• Previous Account Management or Sales experience within the IT or technology sector
• Proven track record of achieving or exceeding sales targets
• Experience managing and growing existing customer relationships
• Strong commercial awareness with an understanding of pricing, profitability and margins
• Experience using CRM systems to manage opportunities and customer engagement
• Excellent communication and stakeholder management skills
• Strong organisation, planning and time management skills
• Customer-focused approach with a passion for building long-term relationships
• Ability to work independently and manage multiple priorities effectively
• Resilient, proactive and results-driven mindset

Desirable

• Experience using Salesforce CRM
• Experience working with technology vendors and partners
• Knowledge of IT products, services or managed services
• Experience delivering customer presentations and commercial proposals
• Experience working closely with purchasing, finance or project delivery teams

Why This Opportunity Stands Out

• Manage an established customer portfolio with genuine growth potential
• Own the full sales lifecycle from opportunity identification through to deal completion
• Develop relationships with customers, technology vendors and internal specialists
• Gain exposure to a broad range of IT products and services
• Combine relationship-led account management with commercial ownership and sales growth responsibility
• Play a visible role in customer success, retention and business growth

Primary Keywords

IT Account Manager, Technology Account Manager, Account Management, IT Sales, Technology Sales, Customer Retention, Account Growth, Account Development, Revenue Growth, Profit Growth, Salesforce, CRM, Cross-Selling, Stakeholder Management, Commercial Management.

Additional Information

At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
 
Be yourself with us, and feel that you belong. 

We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. 
 
We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.

 We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.