Director, Distribution & Fulfillment

The Role

The Director of Distribution & Fulfillment leads the distribution and 3PL partner functions at MaryRuth’s as a leader in the Supply Chain department, reporting directly to the VP of Supply Chain. This role will manage downstream activities and partner closely with Operations, Finance, Retail, and eCommerce teams to ensure successful fulfillment and implement strategies to optimize cost-effectiveness and growth. This is a full-time, salaried, exempt, remote role. The compensation range for this role is $145,000 to $165,000 USD/year.

Responsibilities

• Strategic Leadership & Network Oversight

• Lead and oversee the full 3PL partner network, setting performance standards, governance frameworks, and long-term partnership strategy.

• Develop and execute enterprise distribution strategy across DTC, FBA/FBT, Retail, Marketplace, and International channels.

• Partner with executive leadership on strategic planning, operational readiness, and channel expansion initiatives.

• Direct a team of distribution managers responsible for day-to-day fulfillment operations across all channels.

• Financial Performance & Cost Optimization

• Drive COGS improvement and margin expansion through fulfillment cost analysis, carrier contract negotiations, and invoice audit programs.

• Oversee 3PL performance governance to ensure cost accountability and identify billing discrepancies.

• Own transportation broker relationships and evaluate network strategies to reduce per-unit spend.

• Retail & Channel Compliance

• Oversee retail compliance programs across major national accounts, ensuring adherence to routing guide standards, labeling requirements, MABD compliance, and EDI accuracy.

• Lead chargeback management strategy in partnership with retail and finance teams, including dispute documentation and revenue recovery.

• Support operational readiness for new retail account launches and channel expansions.

• KPIs, Reporting & Cross-Functional Collaboration

• Own enterprise KPI governance and executive reporting cadence across all fulfillment channels, tracking service levels, cost performance, and capacity risk.

• Align cross-functionally with Operations, Finance, and Sales to ensure distribution strategy supports broader business goals.

• Partner with Retail and Finance teams on chargeback visibility, cost performance trends, and channel-level insights to inform executive decision-making.

• Miscellaneous

• Other responsibilities as assigned.

• Travel (30-40%) may be required on an as-needed basis with advance notice provided to the employee.

Physical Requirements

• Must be able to exert up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.

• This role involves sitting most of the time but may also involve moving for brief periods of time.

Benefits Summary

• Competitive compensation, commensurate with experience.

• Paid sick time.

• Paid holidays.

• Flexible paid time off.

• Paid volunteer time off.

• Medical, vision, and dental insurance.

• Flexible Spending Account - FSA.

• Company matched (4%) 401k.

• Eligibility for discretionary bonus.

• Employee and immediate-family discounts on all products (upon 60 & 90 days of employment).

The Culture at MaryRuth's

We are a fast-growing startup with a small, unified team that has a lot of fun and a big drive to change the world through our products. We are a health-conscious company with a focus on creating vegan and organic vitamins and supplements for everyone.

We believe our work benefits from the diverse perspectives of our employees. As such, MaryRuth's celebrates inclusion and is committed to equal opportunity employment.

MaryRuth’s is committed to the principles of equal employment opportunity. We provide employment opportunities without regard to age, race (including traits historically associated with race, such as hair texture and protective hairstyles), color, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information, marital or civil union status, veteran or military status, status as a victim of domestic violence, sexual assault, or trafficking, or any other characteristic protected by applicable federal, state, or local law. This commitment applies to all aspects of the employment relationship, including recruiting, hiring, placement, training, promotion, compensation, and termination. Where applicable, MaryRuth’s complies with local employment and labor laws in the jurisdictions in which it operates.

MaryRuth's is also committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to participate in the job application or interview process, please email PXCompliance@maryruths.com