Global Key Account Director

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet.  More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook  I YouTube

Job Description

Job Purpose

This role owns multi‑region strategic key accounts (>€50M portfolio) and sets multi‑year partnership roadmaps that deliver profitable growth and innovation. It leads high‑stakes negotiations with complex terms and optimizes pricing/margins at a portfolio level. The Key Account Director aligns internal stakeholders across functions and regions to meet customer commitments reliably. By building board‑level trust and disciplined governance, the role strengthens enterprise relationships and long‑term resilience

Know How:

• Knowledge of packaging products and solutions, multi‑region roadmap governance, account management tools, and CRM systems.

• Understanding of sustainability practices, compliance requirements, and market trends.

• Strong relationship management, matrix leadership, negotiation and influencing skills.

• High level of continuous improvement and project management expertise.

• MBA/Master’s in Sales or Marketing; 10–15 years of account management or customer‑facing experience.

Problem Solving

• Resolves complaints, quality issues, and operational inefficiencies.

• Applies pricing and portfolio governance, legal/risk frameworks, quality and sustainability standards.

• Adapts solutions to customer‑specific needs and market shifts.

• Handles complex long‑term contractual structures affecting profitability.

Accountability

• Customer retention, revenue & margin growth, roadmap delivery, talent management.

• Oversees AM/KAM teams and a portfolio of >$100M.

• Influences KPIs such as customer satisfaction, on‑time delivery, forecast accuracy, roadmap KPIs, and customer quality metrics.

Job Context & Complexity

• Operates in a fast‑changing, competitive, multi‑region environment.

• Manages cross‑functional coordination across multiple plants/sites.

• Addresses high customer customization and global‑account complexity.

Required Qualifications & Experience

• MBA, Master’s degree in Sales, Marketing, Business Administration, or related field.

• 10–15 years of progressive experience in key account management or strategic commercial roles ideally with a strong technical background in the packaging industry

• Proven track record managing multi‑region or global strategic accounts with significant revenue impact (>$50M portfolios).

• Expertise in negotiations, pricing governance, and long‑term contractual structures.

• Leadership experience

• Understanding of packaging solutions, sustainability requirements, compliance frameworks, and market trends.

• Experience in matrix organizations across regions.

• Proficiency with CRM tools.

• Continuous improvement mindset; Lean/Six Sigma exposure preferred.

Additional Information

This role is essential for long‑term strategic account governance, cross‑region consistency, and enterprise value creation.

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor’s quality, service, and innovation
• Our investors benefit from Amcor’s consistent growth and superior returns
• The environment is better off because of Amcor’s leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

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Benefits

When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

• Medical, dental and vision plans

• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees

• Company-paid holidays starting at 8 days per year and may vary by location

• Wellbeing program & Employee Assistance Program

• Health Savings Account/Flexible Spending Account

• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits

• Paid Parental Leave

• Retirement Savings Plan with company match

• Tuition Reimbursement (dependent upon approval)

• Discretionary annual bonus program (initial eligibility dependent upon hire date)