The UPS Store Project Coordinator (Remote)

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Job Description:

The UPS Store (TUPSS) Project Coordinator (PC) plays a critical role within the Design & Construction department, managing the end-to-end coordination of franchisee integration and store build-out. This role ensures all project phases are executed efficiently, on schedule, and in alignment with brand standards. The Project Coordinator works alongside various departments and cross-functional teams to support a smooth and successful center opening.

North Carolina to Georgia residents preferred - role is remote, but applicants must be willing and able to travel.

Key Responsibilities and Duties:

End-to-End Project Coordination: Franchisee Integration & Store Build-Out

• Track and support all phases of the franchisee integration lifecycle, adhering to a 9 –12-month project process:
  • Design Phase: Coordinate with internal design teams to ensure layout plans align with brand standards and local regulations.
  • Construction Phase: Partner with the C&W to monitor construction progress, validate timelines, and track key milestones.
  • Build-Out Phase: Support procurement, delivery, and installation of fixtures, equipment, signage, and technology components.
  • Pre-Opening Readiness: Oversee readiness checklist items, including franchisee training, initial inventory, and operational setup.

Franchisee Onboarding & Integration Support

• Manage and monitor franchisee onboarding schedules, ensuring timely alignment with corporate expectations.
• Coordinate deliverables across departments including Sales, Training, Technology, and Compliance.
• Track franchisee progress via internal project management tools and checkpoints.
• Serve as a point of contact for franchisees to support project navigation and issue resolution.

Cross-Departmental Collaboration

• Work collaboratively with key internal departments to ensure project alignment and smooth execution:
  • Design & Construction: Verify design specifications, timelines, and construction activities.
  • Operations: Align on SOPs, staffing models, and center readiness.
  • Compliance: Partner with Franchise Consultants to ensure regulatory requirements are met.
  • Training & IT: Schedule training sessions, track completion, and ensure technology setup is on schedule.

Documentation, Systems & Tracking

• Maintain comprehensive project trackers including milestones, deadlines, deliverables, statuses, and ownership.
• Utilize project management platforms to ensure transparency and real-time updates.
• Manage document version control and ensure accessibility of project artifacts (e.g., design plans, contracts, training materials).
• Prepare dashboards and reporting tools to communicate project health and progress to leadership.

Communication & Stakeholder Management

• Act as the central point of contact between internal teams, CM vendor, and franchisees.
• Lead regular project check-ins, stakeholder meetings, and milestone reviews.
• Provide timely updates on project status, risks, and next steps.
• Ensure all parties are aligned on expectations, timelines, and deliverables throughout the project lifecycle.

Risk & Issue Management

• Proactively identify potential project risks such as permitting delays, resource constraints, or scheduling conflicts.
• Escalate issues appropriately and coordinate with internal and external stakeholders to resolve challenges.
• Maintain a risk log and contribute to post-project reviews and continuous improvement initiatives.

Operational Readiness & Project Handoff

• Confirm all departmental signoffs before center opening.
• Facilitate the smooth transition from build-out to Retail Operations, ensuring all systems, and training are in place.
• Support grand opening or re-opening planning and execution in coordination with field teams.

EDUCATION QUALIFICATION

Bachelor’s degree in business, management, or a related field preferred

EXPERIENCE QUALIFICATION

2–4 years of experience in project coordination, construction coordination, or project administration, supporting franchise development efforts, franchise operations, and multi-unit expansion projects

REQUIRED KNOWLEDGE, SKILLS or ABILITIES

• Knowledge of project coordination principles, workflows, and best practices
• Strong organizational skills with the ability to manage multiple projects, priorities, and deadlines simultaneously
• Ability to coordinate schedules, meetings, and project activities across cross-functional teams
• Working knowledge of project documentation, including schedules, and reports
• Proficiency with project management and collaboration tools (e.g., Smartsheet, MS Project, or similar)
• Strong written and verbal communication skills, with the ability to communicate effectively with internal teams, vendors, contractors, and stakeholders
• Ability to track project timelines, milestones, deliverables, and risks, and escalate issues as needed
• Attention to detail and accuracy in maintaining project records and documentation
• Ability to interpret plans, specifications, and project requirements (construction-focused)
• Understanding of franchise or multi-unit development processes, including compliance and brand standards (franchising-focused)
• Basic knowledge of budgeting, invoicing, and cost tracking related to projects
• Strong problem-solving skills with the ability to adapt in a fast-paced environment
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• While role is REMOTE/WFH, applicants must be willing and able to travel to NC, SC, GA and visit the centers they would be building/remodeling

Additional Information for Internal Candidates

• This job is a grade 202
• Final date to apply will be 11:59pmEST October 12th, 2026

Compensation & Benefits:

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $68,172/year to $72,720/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

Note: This position is eligible for a bonus based on company performance.

Hired applicants may be eligible for Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.