Account Operations Specialist

This is us

Avenga is an international engineering firm helping businesses operate with AI at the core. With 6,000+ experts worldwide, we combine engineering expertise with AI-native thinking to turn ambitious ideas into real-world impact across industries, technologies, and markets.

At the core of the role

We are actively seeking an Account Operations Specialist to join our team and play a key role in coordinating the operational activities around our client projects. Your primary responsibility will involve handling client requests and supporting the administrative, contractual and team-related activities required throughout the project lifecycle. In your role, you’ll work closely with Project Managers, Account Delivery Managers and clients, helping coordinate project activities and maintain effective communication throughout the process.

Core skills you’ll bring

• 1–3 years of experience in account management, project coordination, PMO or a similar operational role

• Excellent written and verbal English communication skills

• Strong interpersonal and communication skills, with the ability to build effective working relationships

• Strong multitasking, prioritization and time management skills

• Ability to organize your own work and consistently meet agreed deadlines

• Strong attention to detail and analytical thinking

• Good working knowledge of MS Office, including Outlook, Excel, Word and PowerPoint

Nice-to-have

• Experience or knowledge in IT Services and Software Development Life Cycle

• Hands-on experience with Jira, Microsoft Dynamics 365 or similar tools

The impact you'll create

• Act as a primary point of contact between the company and clients, processing client requests and coordinating related activities

• Organize and support account management activities, including client meetings and gathering client feedback

• Prepare internal CVs highlighting employees’ technical expertise and professional experience, and support delivery team members in presenting their experience, soft skills and project fit to clients

• Support the onboarding of new specialists to client projects

• Manage team timesheets, handle related administration and communicate them with clients

• Support budgeting and billing activities related to client projects

• Handle contractual documents in collaboration with Sales and Legal teams when needed

People are at the core of Avenga. We provide equal opportunities regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to a respectful environment where everyone can be themselves, share their ideas, and feel that they belong.