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Solutions Consultant with Danish or Dutch and English

Role overview

Qualifications

  • Fluent Danish or Dutch and English communication skills
  • Strong interpersonal abilities and customer service orientation
  • Ability to follow structured guides and processes
  • Excellence in active listening and problem-solving

Responsibilities

  • Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate
  • Master and efficiently utilize CRM software, ticketing systems, and other customer service tools
  • Engage customers through multiple channels, including phone, email and chat
  • Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols

Key facts

Hard skills

Other skills

  • Customer Service
  • Problem Solving
  • Active Listening
  • Communication
  • Collaboration
  • Social Skills
  • Adaptability
  • Self-Motivation
  • Creativity

About the company

Personalbüro U. Herrmann logo

Personalbüro U. Herrmann

Staffing & Recruiting

Company details

IndustryStaffing & Recruiting

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Job description

Start:  16/10

In this role, you will provide expert support and guidance to users, helping them get the most out of innovative digital products. You'll join a collaborative, fast-paced team environment focused on delivering exceptional customer experiences and driving product value.

Your Role

  • Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate
  • Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers
  • Engage customers through multiple channels, including phone, email and chat
  • Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols
  • Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores
  • Collaborate with team members to share best practices and contribute to the knowledge base
  • Participate in ongoing training and stay updated on product knowledge and industry trends

Your Qualifications

  • Fluent Danish or Dutch and English communication skills
  • Strong interpersonal abilities and customer service orientation
  • Ability to follow structured guides and processes
  • Excellence in active listening and problem-solving
  • Adaptable and quick to learn new processes and technologies
  • Self-motivated with a passion for customer satisfaction
  • Customer-focused mindset and delivering exceptional service
  • Excellent communication style, ability to explain complex concepts simply
  • Ability to troubleshoot issues and find creative solutions
  • Ability to collaborate and shares knowledge, and contributes positively to team dynamics
  • Ability to embrace change, learns quickly, and maintains composure under pressure

The Offer

  • Flexible contract conditions (temporary employment, part-time options)
  • Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
  • Fully paid training
  • Stable job and career development opportunities
  • Attractive salary
  • Additional health insurance
  • 50+ benefits and services to choose from
  • Positive international working environment
  • Support and learning
  • Employee referral bonuses

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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