Client Contact Associate Senior (UK market)

Innovation isn’t just what we do; it’s how we work. At FIS, you’ll collaborate with talented people across the globe to create solutions that shape the way the world pays, banks and invests. If you’re ready to grow your career while making a meaningful impact, we’d love to meet you.

About the role:

The Investor Services team in Poznań is currently looking for an experienced representative to support clients across the EMEA region, with a strong focus on the UK market. This role is based in our contact center and involves handling inbound client inquiries, providing high-quality service and support.
It’s an exciting opportunity for team members who are motivated to grow and develop their careers within the customer service department.

What you will be doing?

• Delivering exceptional customer service via inbound calls in a fast-paced, team-oriented contact center environment. You’ll use an automatic call distribution system and work across multiple transfer agent platforms and Microsoft Office applications.
  Choosing your work style: You can work remotely (with a secure, confidential setup), from our Poznań office, or in a hybrid model—whatever suits you best.
• Working full-time, Monday to Friday, from 09:30 AM to 06:30 PM CET. You’ll have a scheduled break to recharge during your shift. Please note that this break is unpaid, as per our contact center policy.
• Engaging in continuous learning, including regular training sessions and updates on financial regulations, to stay sharp and informed.

What you will need:

• High proficiency in spoken English and ability to communicate.
• Strong technical skills ability to multitask, troubleshoot, and navigate various systems at once.
• Prior customer service experience is a big advantage.
• High-speed internet with ethernet access.
• Ability to productively handle inbound telephone calls and meet performance goals.
• Ability to work independently and in a team environment.
• Investment industry or financial experience is a plus.
• College degree (or currently working towards one) or financial customer service experience desired.

At FIS, we are as committed to growing our employees’ careers as our own business.

We offer:

• Convenient office location in Poznań [Nowy Rynek Complex, Building B Przemyslowa 3 Street], with the possibility to work partially remotely to suit your needs. If you live 50 km or more away from Poznan, we can offer the option of full remote work.
• Attractive benefits include private health care, life insurance, pension plan, lunch card, gym, office canteen discounts,
• Inclusive and diverse team atmosphere.
• Contract of employment.

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is 80,000 - 90,000 PLN gross annually and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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