Patient Care Coordinator for a Behavioral Health Organization in US (Home Based Full Time)

• Respond to patient and provider support requests and communications for all service lines via in-person, phone or electronic communication.
• Communicate with providers to ensure collaboration among members of the care team prioritizing quality, integrated care.
• Match new and current patient service requests based on criteria set for patient-provider matching such as reason for seeking treatment, appropriateness for care, insurance compatibility, and provider availability.
• Monitor patient completion of documentation requirements to ensure compliance with organizational policy and procedure.
• Perform patient care support tasks related to scheduling, records requests and releases of information, patient information updates (e.g., demographics, contact info), documentation assignments, medication refills, and technology troubleshooting.
• Collaborate and support other care coordinators to ensure the care team prioritizes quality, integrated care.
• Report qualitative and quantitative information to Patient Care Specialists and Care Manager to support ongoing feedback of organizational processes.
• Provide trauma-informed support by responding to team members or patients with empathy and professionalism.
• Comply with all relevant federal and state laws, regulations, and ethical guidelines related to mental healthcare such as but not limited to the HIPAA Privacy Rule, the Mental Health Procedures Act, and the Health Information Technology for Economic and Clinical Health Act.
• Support a positive and collaborative work environment with team members.

Client Information

The Company is a fast-growing behavioral health organization with big dreams of changing the way people think about mental health. Their mission is to unlock human potential through research-informed, client-directed, and compassionate counseling, psychological testing, research, and education.

Must Haves

● Associates or Bachelor's degree preferred, or equivalent combination of
education and experience.
● Prior experience in healthcare, customer service or similar roles preferred.
● Proficiency with systems including electronic health records (EHR),
Microsoft, Adobe, and Google Suite.
● Excellent communication skills, both written and verbal.
● Strong attention to detail.
● Strong organizational and time management skills.
● Ability to work both independently and collaboratively in a fast-paced
environment.
● Unwavering commitment to patient-centered care and professional ethics.

Home Office Requirements

Please only apply for this role if you have the following home office requirements:

· Perfectly working headset and webcam
· Stable internet connection of at least 5 Mbps to 15 Mbps
· Up to date computer system with a minimum of Windows 8 or Mac OS X
· Quiet room with no distractions or background noises
· A backup plan if the power goes out or if your internet connection becomes unstable during your shift

Only applicants meeting the strict criteria above will be contacted.

Connect With Us

https://virtualcoworker.com.ph
https://virtualcoworker.com/our-culture
https://www.facebook.com/virtualcoworker
https://www.linkedin.com/company/virtual-coworker