Engagement Manager

IMS Legal Strategies is a trusted partner to law firms and corporations worldwide, providing the expertise and technology needed to solve dispute-related challenges and protect reputations. IMS delivers strategic solutions for the entire litigation lifecycle, including advisory and analytical support, specialized expert witness services, data-driven jury consulting, powerful trial graphics, and seamless presentation technology. Our integrated teams have decades of practical experience in more than 65,000 cases and 6,500 trials.  

“Together, we win” is the IMS company motto and a genuine philosophy that guides our work with clients, experts, and one another. From entry-level to executives, we are driven by five core values: 1) Ownership Thinking, 2) Humble Confidence, 3) Quality and Excellence, 4) Honor the Relationship, and 5) Operate as One. 

We invite you to join our thriving company, committed to shared success. Visit imslegal.com for more.

JOB SUMMARY:

The Engagement Manager is a key leader responsible for the planning, coordination, and successful execution of Consulting Services projects. Acting as the primary liaison between clients, advisors, consultants, and internal teams, the Engagement Manager ensures the seamless delivery of services throughout the entire project lifecycle.

In this client-facing role, the Engagement Manager collaborates closely with team members across all three Consulting Services departments to manage project budgets, timelines, logistics, and deliverables. The ideal candidate will possess strong project management capabilities, exceptional organizational and communication skills, and a proactive, solutions-driven mindset. Prior experience in legal services, litigation support, or trial consulting is preferred.

ESSENTIAL DUTIES & RESPONSIBILITIES: 

Resourcing & Scheduling

• Partner with the Resource Allocation (scheduling) team and Consulting Services leaders to manage and maintain project calendars across Consulting Services
• Identify, propose, and implement staffing and scheduling solutions for consulting engagements and multi-service projects
• Ensure alignment of project timelines, resource availability, and team priorities to support seamless project execution across all engagements

Billable Project Management

• Collaborate with consultants and cross-functional teams to develop accurate bids and proposals
• Oversee key project milestones, logistics, and deliverables in coordination with consultants, project support teams, and shared services
• Facilitate project kick-off and closure meetings and ensure team readiness for critical events such as on-sites and research projects
• Track project timeline and promote potential cross-selling and cross-serving opportunities at appropriate time
• Capture billing for all billable activities 
• Provide recommendations for adding additional resources for project scope increases or new service add-ons, onboard those resources for successful and quick ramp up

Engagement Health Oversight

• Monitor and advise team on engagement agreement status and ensure that billing on Engagements without signed agreements doesn’t exceed approved thresholds 
• Track project budgets, hours, and expenses throughout the engagement lifecycle, ensuring transparency and proactive communication
• Coordinate with billing teams and review billing packages for completeness to support timely and accurate invoicing
• Monitor status of collections on outstanding invoices, advising consultants when to become involved in the process to ensure timely outreach and coordination

Enhance Vendor Partnerships

• Establish and maintain productive relationships with external vendors 
• Communicate departmental needs, manage service expectations, and ensure adherence to agreed-upon service levels

SKILLS & EXPERIENCE:

Dependability

• Exhibits strong attention to detail and accuracy in all aspects of project execution and documentation
• Demonstrates exceptional organizational and time management skills, effectively balancing multiple priorities and deadlines
• Operates with a high degree of independence, initiative, and self-motivation to drive tasks forward without close supervision
• Adapts efficiently to shifting priorities and timelines in a dynamic, fast-paced environment, while maintaining focus on quality outcomes

Effective Communication

• Excellent communication and interpersonal skills, with proficiency in producing professional written content
• Ability to effectively manage a wide range of internal and external communication formats, anticipating and addressing needs and concerns promptly

Analytical Thinking

• Strong analytical and problem-solving skills, with the ability to interpret data and present findings clearly
• Applies creative thinking to develop innovative solutions and approaches to challenges
• Tolerance for uncertainty and adaptability to change
• Develop, manage, and track project budgets, ensuring cost-effective use of resources and alignment with client and IMS expectations

Team Collaboration.

• Ability to work effectively in a professional environment, collaborating with team members, management, clients, and external vendors
• Strong relationship management skills, fostering positive interactions with clients and colleagues
• Partners with other teams, to support an efficient and solution-focused work environment

EDUCATION & TECHNICAL REQUIREMENTS:

• Bachelor’s Degree or equivalent professional experience required
• Minimum of 5+ years of experience in litigation consulting, legal services, or a related professional services environment
• Foundational understanding of social science research methodologies, including both qualitative and quantitative data analysis, is preferred and considered an asset
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint
• Skilled in utilizing a variety of departmental tools and platforms, including database and case tracking systems
• Familiarity with Microsoft Customer Voice, Power BI, and Dynamics is advantageous

LOCATION:

This position is 100% remote and supports east to west coast time zones. Ability to travel up to 10% is required. 

Our Employer Value Proposition Includes

• Competitive compensation package with 401K match  
• Flexible PTO and 12 paid holidays  
• Robust health and welfare benefits, including medical, dental, vision, HSA, short-term disability, long-term disability, and life insurance, all with generous company contributions  
• Career development programs supported through an integrated Learning Platform  
• Talent Identification Program to recognize and reward our high-performing, high-potential team members through career growth opportunities and unique development experiences  
• Values-driven culture based on respect, care, growth, and excellence 

IMS Legal Strategies is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.