This is a remote position.
Professional Services Intern
Department: Professional Services
Reports to: Professional Services Team
Location: India (Remote)
Status: Internship
About the Role
We are looking for an enthusiastic and customer-focused Professional Services Intern to support our Professional Services team. This is an excellent opportunity for someone looking to gain experience in a client-facing environment while developing project coordination, communication, and problem-solving skills.
As a Professional Services Intern, you will assist the team with day-to-day customer onboarding activities, project coordination, data management, documentation, and customer communication. You will work closely with experienced consultants, project managers, and customer success teams to help deliver a positive customer experience.
This role is ideal for candidates who have strong interpersonal skills, are eager to learn, and enjoy working in a collaborative and fast-paced environment.
What You'll Do
Customer Support & Coordination
- Support the Professional Services team during customer onboarding and implementation activities.
- Participate in customer meetings, take notes, and track action items.
- Assist with customer communication and follow-ups.
- Help ensure customer requests are documented and routed to the appropriate teams.
Documentation & Data Management
- Prepare and maintain project documentation, trackers, and reports.
- Assist with data validation, record reviews, and quality checks.
- Organize customer information and maintain accurate project records.
- Support the creation of training materials, guides, and process documentation.
Project Support
- Assist in monitoring project timelines and deliverables.
- Help coordinate activities between customers and internal teams.
- Track tasks and provide regular status updates to project stakeholders.
- Identify and escalate potential issues or delays to the team lead.
Team Collaboration
- Work closely with Professional Services, Product, Customer Success, and other internal teams.
- Contribute ideas for process improvements and operational efficiency.
- Support internal initiatives and special projects as required.
What We're Looking For
Required Skills
- Strong verbal and written communication skills in English.
- Excellent interpersonal and customer service skills.
- Strong organizational skills and attention to detail.
- Willingness to learn and adapt in a dynamic environment.
- Ability to manage multiple tasks and meet deadlines.
- Positive attitude and strong teamwork mindset.
- Comfortable using Microsoft Office tools (Excel, Word, PowerPoint, Teams).
Preferred Qualifications
- Pursuing or recently completed a Bachelor's degree.
- Previous internship, project work, customer service, or coordination experience is a plus.
- Interest in aviation, technology, SaaS products, or digital solutions is advantageous but not required.
Key Soft Skills We Value Most
✅ Professional communication
✅ Customer-first mindset
✅ Confidence in interacting with clients
✅ Problem-solving approach
✅ Attention to detail
✅ Ownership and accountability
✅ Team collaboration
✅ Time management and organization
✅ Adaptability and willingness to learn
Why Join Us?
- Gain exposure to a global customer-facing environment.
- Learn from experienced aviation and technology professionals.
- Develop project coordination and stakeholder management skills.
- Build confidence working with international customers and cross-functional teams.
- Contribute to real customer projects and business outcomes.
