Account Manager

Account Manager / Project Manager

St. Onge Company

Build Relationships. Deliver Results. Drive Long-Term Client Success.

At St. Onge Company, we've spent more than 40 years helping companies solve complex supply chain, logistics, warehousing, manufacturing, and distribution challenges. We're looking for an experienced Account Manager / Project Manager who thrives on building trusted client relationships, leading strategic initiatives, and creating long-term value for clients and our organization.

This is not a traditional account management role. We're seeking a strategic professional who enjoys collaborating with clients, identifying opportunities for growth, and serving as a trusted business partner. You'll have the unique opportunity to help shape the future of client relationships while working alongside industry-leading consultants, engineers, and supply chain experts.

If you're entrepreneurial, client-focused, and energized by solving complex business challenges, we'd love to hear from you.

What You'll Do

As the primary point of contact for assigned clients, you'll be responsible for strengthening relationships, managing ongoing projects and initiatives, and helping clients achieve their operational and business goals.

Key responsibilities include:

• Serve as the primary contact for client account management and relationship development.
• Build and maintain strong, long-term partnerships with key stakeholders and executive sponsors.
• Act as a trusted advisor to clients, understanding their business objectives and identifying opportunities for growth and improvement.
• Ensure successful delivery of solutions that align with client needs and expectations.
• Manage multiple client projects simultaneously while maintaining exceptional attention to detail and quality standards.
• Communicate project progress, milestones, and initiatives to both internal and external stakeholders.
• Negotiate contracts and agreements to support mutually beneficial business outcomes.
• Track and forecast account performance, sales results, and growth opportunities.
• Develop detailed account reports and strategic recommendations.
• Partner with Business Development teams to identify and expand opportunities within existing client organizations.
• Resolve complex client issues and manage escalations professionally and effectively.
• Review project deliverables and mentor team members to ensure quality and consistency.

What We're Looking For

Required Experience

• 15+ years of professional experience in account management, project management, consulting, supply chain operations, or a related field.
• Proven ability to communicate, influence, and build relationships with stakeholders at all levels, including executive and C-suite leadership.
• Experience managing complex client relationships and multiple concurrent projects.
• Strong analytical skills and experience supporting complex supply chain, warehouse, manufacturing, or facility operations.
• Demonstrated commitment to continuous improvement and operational excellence.
• Exceptional organizational skills and attention to detail.
• Experience working across multiple industries and operational environments.
• Ability to lead projects independently while collaborating effectively with cross-functional teams.

Preferred Experience

• Knowledge of Warehouse Management Systems (WMS), Manufacturing Execution Systems (MES), and Enterprise Resource Planning (ERP) platforms.
• Experience with SAP or similar enterprise systems.
• Consulting or client-facing experience within supply chain, logistics, manufacturing, or distribution environments.

Education

• Bachelor's degree in Engineering, Supply Chain, Operations Management, Business, or a related discipline required.
• Master's degree is a plus.

Technical Skills

Required

• Advanced proficiency in Microsoft Excel and PowerPoint.

Preferred

• Experience with SQL, Python, Tableau, Power BI, or other data visualization and analytics tools.
• Experience with Deltek Vantagepoint.

Why Join St. Onge?

At St. Onge, you'll find more than a job. You'll find an opportunity to help shape client success while working in a collaborative, high-performing environment built on trust, transparency, and innovation.

We value individuals who:

• Take ownership and initiative
• Build meaningful client partnerships
• Enjoy solving complex business challenges
• Collaborate effectively with diverse teams
• Continuously seek opportunities to improve processes and outcomes

This role offers significant autonomy and the opportunity to create your own path while contributing to the continued growth of our business and our clients' success.

Work Environment

St. Onge offers bothremote and hybrid work options for this position is primarily office-based but includes regular interaction with client sites and operations. Client environments may include:

• Corporate offices
• Warehouses and distribution centers
• Manufacturing facilities
• Production environments

Working conditions may vary depending on client location and project requirements.

Travel Requirements

Travel is client-dependent and typically ranges from 10% to 30%, with periods of more extensive travel based on project needs. Travel may include:

• Local and regional travel
• Domestic and international business travel
• Overnight stays
• Travel by automobile, train, and air

Equal Opportunity Employer

St. Onge Company is committed to creating a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

Join St. Onge Company

If you're an experienced client relationship leader with a passion for supply chain excellence, strategic problem solving, and delivering results, we invite you to apply and become part of a team that helps shape the future of supply chain and logistics operations around the world.