Alerte N2 - French Speaker | Lisbon, Portugal

This Alerte N2 opening in Lisbon, Portugal is a good fit for someone who's fluent in French and ready for a new challenge.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

Key Responsibilities:

• Stay calm and clear with customers even when they're frustrated
• Follow up on open cases rather than letting them sit
• Recognize when something needs escalating versus resolving directly
• Contribute to a supportive, collaborative team environment

Requirements:

• Reasonably tech-comfortable - happy learning new internal systems
• Comfortable communicating in French at a professional level
• Fluent French, written and spoken
• Some prior customer-facing experience is a plus, though not essential

Working Conditions:

• Work model: Remote

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.

Sound like you? Hit apply and we'll take it from there.